Photo Gallery

Facility fire damage

Facility Fire

A local food supplier caught fire, causing substantial damage throughout the whole facility. Our team acted fast to arrive on scene and help make it "Like it never even happened."

SERVPRO semi in Hurricane Delta

Hurricane Delta

Our Disaster Recovery Team was called into action this past week to help those on the ground in Louisiana who had been affected by Hurricane Delta.

Randy and Tina Miller

MVP Franchise Owners Recognition

Our owners, Randy and Tina, were just recognized by SERVPRO's One Team MVP awards. Out of 1800 franchises, it’s a great honor to have our team not only recognized as a top producer, 2019 Franchise of the Year, and now we have MVP Franchise Owners recognition to top it all off. Their hard work and dedication has certainly paid off. Thank you Randy and Tina for setting a great example for the SERVPRO franchise system to follow. 

House with fire damage with SERVPRO logo

Emergency Fire Damage Tips

September is National Preparedness Month, it is never bad to be prepared for the unthinkable. Here are some helpful tips if you suffer from fire damage. 

  • Keep hands clean.
  • Limit movement in the home to prevent further damage.
  • Place dry, colorfast towels or old linens on carpeted traffic areas to prevent more soiling.
  • If electricity is off, empty freezer and refrigerator and prop doors open. 
  • Wipe soot from chrome on faucets and appliances then protect with a light coating of lubricant.
  • Do not attempt to wash any walls or painted surfaces without first contracting one of our SERVPRO professionals.
  • Do not attempt to shampoo carpet or upholster furniture.
  • Do not attempt to clean any electrical appliances that may have been close to fire or water without consulting a repair service. 
SERVPRO jeep and semi outside of church

Church Storm Damage

Our Disaster Recovery Team is helping restore a church in Lake Charles, LA after suffering damage from Hurricane Laura.

When the storm rolls out, we roll in. You can always count on us to be ready to help!

Two SERVPRO vehicles outside of damaged building

Commercial Restoration

Our team is out in Lake Charles to help make storm damage from Hurricane Laura "Like it never even happened." 

DRT vehicle in Lake Charles, LA

Hurricane Laura

Our team has been out in Lake Charles, LA to help communities recover from the devastating Hurricane Laura.

When disaster strikes, you can always count on us!

SERVPRO starting restoration process outside of church

Here to Help Restore

This church was severely damaged after the Midwest Derecho went through Cedar Rapids, Iowa. SERVPRO quickly came and the restoration process to make it "Like it never even happened."

SERVPRO vehicle outside of damaged building

Derecho Damage

Our crew headed to Cedar Rapids, Iowa to help restore communities after a derecho severe thunderstorm.

No matter the disaster, our team is ready to respond. We are always here to help.

SERVPRO semi and equipment outside of commercial building

Ready to Help!

A large industrial building caught fire and left severe damage. They called us to perform our emergency mitigation services. We came prepared and equipped to make it "Like it never even happened."

Commercial roof that collapsed from storm damage

Roof Damage? We Are Here to Help!

A suppression system broke in this 100,000 sq. ft. commercial building, causing water to rush inside for 6 hours. They called SERVPRO in to perform our emergency services to make it "Like it never even happened." 

2019 Franchise of the year powerpoint slide with Randy & Mike's picture

2019 Franchise of the Year

We are thrilled to be recognized as SERVPRO Franchise of the Year! We couldn't be more proud of our team for their hard work and dedication that contributed to this success. 

DRT semi outside commercial building

No Disaster Is Too Big!

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. Recent mobilizations of the Catastrophic Storm Response Teams include:

  • 2020 Midland Floods
  • 2019 Hurricane Dorian
  • 2018 Hurricane Florence
  • 2018 Hurricane Michael
  • 2017 California wildfires
  • 2017 Hurricane Irma
  • 2017 Hurricane Harvey
  • 2016 Hurricane Matthew
  • 2015 Carolina floods
  • 2014 Polar Vortex
  • 2012 Sandy
  • 2010 Nashville floods
  • 2008 Ike
  • 2007 Chicago floods
  • 2007 Ohio floods
  • 2007 California wildfires
  • 2005 Katrina/Wilma/Rita
Flooded commercial business

Commercial Water Restoration

This business suffered from water damage after a severe storm. They trusted SERVPRO to provide their commercial water restoration services to make it "Like it never even happened."

Water can quickly spread throughout your property and be absorbed into floors, walls, furniture, etc. SERVPRO of New Center / Highland Park will arrive quickly and to start the water extraction process almost immediately.

SERVPRO semi and jeep outside commercial loss

Ready for Whatever Happens!

Our team headed out to the west side of Michigan to help a commercial business recover from storm damage. 

SERVPRO of New Center / Highland Park is ready for whatever happens! We are always here to help, no matter the disaster! 

SERVPRO employees in PPE disinfecting office

A Higher Standard of Cleaning

The world has changed what it means to be clean, so let customers and employees know that SERVPRO, the nation’s #1 choice in cleanup and restoration, was there with a higher cleaning standard, Certified: SERVPRO Cleaned. For details or quote, visit https://bit.ly/2y1ubC8

Kitchen after devastating fire

After a Kitchen Fire

After a smoke or fire damage, ceilings, walls, woodwork, carpeting and floors will often need a thorough cleaning. SERVPRO will pretest the areas to determine the extent of damage, and then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found in your home. Depending on the amount of soot, SERVPRO may even be able to reduce the cost of recovery by cleaning lighter soot deposits found on some surfaces, eliminating the expense incurred with repainting or refinishing. In other cases, SERVPRO will clean to “prepare for painting”. This process deodorizes and ensures the new paint will adhere properly to the surface.

Certified: SERVPRO Cleaned table toppers on table inside business

Certified: SERVPRO Cleaned Program

We want you to feel comfortable in our space, so that’s why we’ve partnered with SERVPRO, the nation’s #1 choice in cleanup and restoration, to provide you with a higher cleaning standard, Certified: SERVPRO Cleaned. Look for the seal outside all participating locations.

For details, visit https://bit.ly/2Ws6kVB

Smoke webs on ceiling after fire

Smoke Webs

A common occurrence following a fire is what we call "smoke webs." These unsightly streaks leave a reminder of the fire and need to be cleaned up. With SERVPRO on the job, it will soon be "Like it never even happened."

Board up services after fire at apartment complex

Protect Your Property After Fire Damage

It’s happened – your property has been struck by a disaster. Disasters come unexpectedly but you can be proactive in preventing secondary damage and keeping your belongings safe.

Using a professional emergency board up service has numerous advantages, including

  • Proof to insurance companies of compliance.
  • Preventing further damage from elements.
  • Preventing theft.
  • Reducing liability from 3rd party injuries.
  • Preventing wildlife from entering your property.
SERVPRO semi in sunset

Here to Help 24/7

Emergencies don’t wait for regular business hours and neither do we. SERVPRO of New Center / Highland Park provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

Drying equipment on indoor football field that was damaged by flood

Drying Indoor Field After Flood Damage

Specialized drying for a local University on their indoor practice field. We are continuing to help Midland recover from a 500 year flood, which is no easy task. Our crew has been on the case since the flood hit with our world-class expertise.  

Desiccant on large loss job

Desiccant Dehumidifier

Our desiccant dehumidifier moves air at an impressive 15,000 CFM which allows us to remove water or moisture from 20,000 square feet of an affected area in a very short time compared to other dehumidifiers. If the power is out, that's not a problem. This equipment is self-contained with its own generator. By having this portable self-contained unit on standby 24/7, it allows for us to deploy to your site very quickly.

SERVPRO jeep in floodwater

Mid-Michigan Floods

Our team is continuing to help restore Mid-Michigan after the devastating 500-year-flood. Floodwaters overtook two dams in the Midland area and forced 10,000 residents to evacuate their home. Many homes and businesses have experienced severe water damage. Our hearts are with Midland and are here to help make it "Like it never even happened."

Flooded neighborhood with SERVPRO logo

Our Water Restoration Process

Every water damage situation is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

Flooded neighborhood with "Flood Damage"?

Flood Damage? We Got You Covered!

Storm and flood damage require specialized restoration techniques and equipment. When a storm hits your New Center or Highland Park home, you need the company with storm damage experience and expertise. SERVPRO of New Center / Highland Park can respond immediately to storm and flooding conditions.

Have Storm or Flood Damage?
Call Us Today 313-379-6768

SERVPRO employees in PPE wiping down office

A Higher Standard of Clean

The world has changed what it means to be clean, so let customers and employees know that SERVPRO, the nation’s #1 choice in cleanup and restoration, was there with a higher cleaning standard, Certified: SERVPRO Cleaned.

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.

SERVPRO disinfectant sign to display in businesses

Reopen with SERVPRO

Now, more than ever, it is important to provide a safe, clean environment for you, your staff and your patrons. Bring them peace of mind by having your facility deep cleaned by the cleaning experts. We can provide you with signage stating that your facility has been cleaned and sanitized by SERVPRO.

Gym floor after being completely replaced

We Specialize in All Arenas

After a sprinkler head broke in this gymnasium, it caused severe water damage to the wooden floor. We performed our water damage services and then completely replaced the floor to make it "Like it never even happened."

When disaster strikes, we are here and ready to help 24/7!

Carpet with dirt and a little monster underneath the surface

What is Hiding Underneath Your Carpets?

Being #1 in the industry, means we know dirt. When a carpet looks dirty, you're only seeing dirt at the top of the fibers. The dirt hiding below the surface is what causes most damage.

Need a carpet cleaning? We will get the job done right. For a cleaning backed by state-of-the-art equipment, over 40 years of experience and Professionals trained to the highest standards, call us today.

SERVPRO employees working from home collage

Here to Help from Home

In these stressful times, remember that SERVPRO® is here in your community and here to help, even when working from home! 

Lady holding open sign with SERVPRO logo

Here to Help You Reopen

As our community rebounds after the COVID-19 pandemic, our team is ready with a professional disinfecting solution to meet your businesses needs throughout the entire process. 

SERVPRO employee in PPE with "Here to Help"

Stop the Spread with SERVPRO

Wash hands ??
Avoid touching face ??
Clean and sanitize home ??
Clean and sanitize business ??

As the #1 choice in cleanup and restoration, we can minimize the spread of germs with a proactive cleaning for your home or business.

Give us a call today.

Shelf filled with SERVPRO cleaning products

Our Cleaning Products

We keep a significant number of cleaning products on-hand, so we are always ready to take care of your cleaning and restoration needs. Whether you have water damage, fire damage, smoke damage, mold, or need deep cleaning, sanitizing, disinfecting, and/or deodorizing, we have you covered!

Close up of carpet cleaning with SERVPRO logo

Commercial Carpet Cleaning

Need to freshen up your carpets at your commercial property? We are here to help! 

We have a range of specialized cleaning methods:

  • Bonnet Cleaning: A less aggressive method for short piled carpets.
  • Hot Water Extraction: A deeper cleaning method for all carpet types.
  • Deluxe Precondition and Rinse: Helps restore deeply soiled areas.
  • Showcase Premier Cleaning: The most thorough cleaning method in the industry.
  • Dry Cleaning: When color-fastness is an issue.

We will get the job done right. For a cleaning backed by state-of-the-art equipment, over 40 years of experience and Professionals trained to the highest standards, call us today.

Heavy rain on roof with SERVPRO logo

Protect Your Roof From Heavy Rain

Since most of us are all at home, make sure your roof is prepared for heavy rain storms! Here are ways to protect your roof:

  • Seal windows and doors to prevent water leakage.
  • Clean your gutters! If your gutters are full of leaves and pine needles, it can cause water to run down the side of your house and collect at the base.
  • Check your downspouts. If your downspout doesn't extend far enough, it could funnel water directly into a puddle at the bottom of your house.
Nurse and senior citizen sitting on a bench outside assisted living facility

We Can Disinfect Assisted Living Facilities

At SERVPRO, helping our communities most delicate and vulnerable spaces be cleaner and safer, is why we're here. Here in your community. Here to Help.

Cart going down an aisle in a grocery store

Here to Stop the Spread of Germs at Stores

More shoppers visiting the grocery store means more hands touching things. As mentioned before, areas that are handled most frequently are called “touch areas.” By giving more attention to germ-prone areas, store workers play a significant role in preventing the spread of viruses. 

We are available 24/7 to provide cleanings for local grocery stores, convenience stores, and pharmacies to minimize the spread of emerging pathogens.

List of Specialized Disinfection Services

Specialized Disinfection Services

Few are at higher risk than our frontliners and healthcare facilities during this pandemic. SERVPRO crews are working tirelessly to provide consistent, compliant services to healthcare facilities, vehicles/ambulances, hospitals, even a militarized triage facility. We are in this together, and we will get through this.

SERVPRO employees walking towards the American flag

One Team

SERVPRO frontliners are out in the trenches, fighting to slow the spread. This is a reminder that we are all in this together and we will get through this together.

You can always count on us to help.

SERVPRO box truck outside of local grocery store

Here in Your Community. Here to Help.

Our team went a local grocery store to deep clean, disinfect, and follow the protocols set forth by the CDC to ensure safe operations for their staff and customers. 

We are here to help our communities stay safe and healthy with our proactive cleaning services. You can always count on us.

SERVPRO spray bottles placed on work equipment at commercial building

Here to Help Keep Work Areas Safe

After using our commercial cleaning services for COVID-19, this business wanted to continue with proactive cleaning.

564 pieces of equipment have SERVPRO bottles on them and 436 bottles placed at every work station. These will be used for production all year long.

Yes We Are Open Graphic

Open 24/7 To Serve Our Communities

As an essential business, we are still available 24/7, 365 days a year to provide both restoration and cleaning services. In light of COVID-19, our team has implemented procedures to keep both you and our employees safe.

We are here to serve our local communities and will continue to do anything we can to help. You can always count on us. 

SERVPRO employee and man talking with "HERE TO HELP" over them

Here to Minimize Emerging Pathogens

Keep your social distancing, wash your hands and wipe down surfaces. If we all take the necessary precautions, we can flatten the curve.  We are here to help with proactive cleaning services to minimize the transmission of emerging pathogens. Our team is ready to respond 24/7.

SERVPRO employees getting ready to walk into disinfecting job

We are Here to Help Get Your Business Back to Normal

SERVPRO is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. All of our cleanup practices are in accordance with the guidelines provided by the CDC and local authorities. If you are interested in inquiring about our services we’re here to help – 24 hours a day, seven days a week, while life gets back to normal in the communities we all call home.

Close up of ServprOXIDE

What is SERVPROXIDE?

#100 SERVPROXIDE is a Hospital Grade EPA Registered water-based disinfectant. It contains the active ingredients of stabilized chlorine dioxide and quaternary ammonium chloride. It also contains a biodegradable, non-hazardous blend of surfactants to help solubilize the microbial proteins which allow the active ingredients to oxidize and kill the microbe more efficiently. #100 SERVPROXIDE carries the EPA’s lowest toxicity category and is NSF certified for direct food contact surface use. It has a wide spectrum of applications on both porous and hard non-porous surfaces. In addition, it has an extensive efficacy list which includes norovirus, rotavirus and adenovirus. Finally, it is a strong and robust disinfectant without the safety issues of other disinfectants that have comparable kill claims.

SERVPRO employee performing disinfecting services

Cleanup and Disinfecting Services

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

Proactive cleaning to minimize the transmission of emerging viral pathogens

Proactive Measures Against The Coronavirus

With the continuous spread of the Coronavirus (COVID-19), time is the upmost priority and we are here to help.

SERVPRO offers proactive clean up of facilities to minimize the transmission of emerging viral pathogens, including the Coronavirus. Our services include fogging, facility or structure cleaning and disinfecting.

We have been working with the CDC (Centers for Disease Control & Prevention) since the onset of the virus to ensure our protocols are in line with the most current and effective methods available. 

SERVPRO box truck with boarded up commercial building in background

We Board Up After Fires

After this commercial caught fire, SERVPRO acted fast to help restore the building. 

We offer a board-up service once firefighters completely put the fire out. Board-ups help keep out wild life and help reduce potential vandalism.

SERVPRO understands the importance of keeping unwanted guests from your commercial building and will board your entrances and exits as well as your windows up for you safely, securely and professionally

CE Class by SERVPRO

Continuing Education Classes

Here at SERVPRO, we provide FREE CE Classes to our property managers, insurance agents and adjusters. Our continuing education classes consist of a course done by SERVPRO, an ethics course and lunch! CE courses provide you with information to better service your customers.

A close up of a tall commercial building

SERVPRO is Here for You and Your Commercial Building

SERVPRO of New Center/Highland Park has restoration experts available 24 hours a day to get your business back up and running. Our expertise includes restoration services for fire and water damage, including electronics restoration and document drying. We are also your business’s best resource for mold mitigation and removal. Our Emergency Readiness Profile enables businesses to create a plan for how to handle disasters when or if they occur.

SERVPRO equipment drying out gym floor

Restore vs. Replace

Drying out this gymnasium floor was a much better option to save this customer money and downtime.  The cost to replace it all then refinish it and repaint it would have been triple the cost and taken weeks.

Overview of SERVPRO employees working at a site that was damaged by storm

National Storm Response

Unexpected emergencies like severe weather call for immediate action. SERVPRO of New Center/Highland Park knows immediate reaction to the disaster is important to helping your business get back to normal. 

Faster to Any Disaster

Our crew has had the benefit of comprehensive SERVPRO and IICRC training programs in addition to years of experience responding to pipe bursts, home fires and septic backups in the New Center/Highland Park area. Our office staff are available to answer your questions, work with your insurance company and help guide you through the restoration process. We work together as a team to help make your home or business "Like it never even happened."

  SERVPRO logo with "Emergency Profile Ready" next to a green check mark

Emergency Ready Profile

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.