Recent Why SERVPRO Posts

Virtual CE Class Available in April

2/22/2021 (Permalink)

Join us on Wednesday, April 14th, 2021 as we will host a Continuing Education Class for insurance professionals and property managers virtually. The courses will be held using Zoom. Please note that even though the class is being held in a “virtual classroom,” specific state guidelines must still be met in order for you receive Continuing Education credit.  On the day of the class, we will need to confirm your identity, collect your Insurance License # / National Producer Number (NPN), and document your “time in” and “time out” of the classroom.  This REQUIRES that you have a Zoom account and are using a device that has a camera and a microphone.

This is a free class. Please RSVP to Meghan at mmiller@rdmhc.com.

We will offer the following class:

Restoring Contaminated Buildings

8:00 a.m. - 10:00 a.m.

Course #80963 - 2 Credit Hours

This course has been specifically designed to teach and explain the special procedures used by professionals in storm, large loss, and contaminated water events. Storm events may significantly impact the local area they strike, causing not only property damage but also chaos and confusion. While the cleanup and restoration following a storm event can be a long, tedious effort, mitigation efforts must begin quickly to prevent storm-damaged properties from escalating to contaminated properties. We will discuss how the response required in a storm event or large loss must meet the challenges and complexities of those situations while focusing on safety for everyone involved – the restorer, the workers, the property owner, and the adjuster. We will also discuss the differences in responding to a contaminated water event and the special procedures required.

ONLY 20 SPOTS AVAILABLE. REGISTER NOW!

100% ATTENDANCE IS REQUIRED TO RECEIVE FULL CREDIT!

The Science of Drying

2/15/2021 (Permalink)

Did you know, there is actually a science behind the process of drying? The knowledge of psychrometrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, SERVPRO of New Center / Highland Park's professional team is trained in the science if drying and follow strict industry-approved standards to help lower the chances of any secondary damages. If your business suffers a water damage, SERVPRO of Midland / Gladwin Counties professionals will:

  • Inspect the building to detect every component that is wet, to help prevent secondary damage from happening.
  • Measure how much moisture is in wet materials and monitor whether the materials are drying properly.
  • Speed up Mother Nature by using professional drying equipment.

What exactly does “Speed up Mother Nature” mean? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air is, indeed, drier. The only problem is, nature takes too long and secondary damages may occur while the building is drying out.

SERVPRO of New Center / Highland Park has been trained to use top-of-the-line equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more. SERVPRO of New Center / Highland Park also uses state-of-the-art monitoring equipment, and proven scientific process to help speed the drying of your home or business.

The bottom line? SERVPRO of New Center / Highland Park has the training and equipment to help make it “Like it never even happened.”

Virtual CE Class Available in March

2/5/2021 (Permalink)

Join us on Wednesday, March 24, 2021 as we will host a Continuing Education Class for insurance professionals and property managers virtually. The courses will be held using WebEx. Please note that even though the class is being held in a “virtual classroom,” specific state guidelines must still be met in order for you receive Continuing Education credit.  On the day of the class, we will need to confirm your identity, collect your Insurance License # / National Producer Number (NPN), and document your “time in” and “time out” of the classroom.  This REQUIRES that you have a WebEx account and are using a device that has a camera and a microphone.

This is a free class. Please RSVP to Meghan at mmiller@rdmhc.com.

We will offer the following class:

Cleaning & Restoring Smoked - Damaged Contents

8:00 a.m. - 10:00 a.m.

Course #80956 - 2 Credit Hours

This course explains the different tools used by restoration professionals to clean and restore smoke-damaged contents. You will be provided with an overview of various smoke-damaged contents cleaning methods, and the products used to clean smoke damaged contents. You will learn the processes a restoration professional employs to scope, estimate, clean and restore smoke damaged contents. Key issues related to moving a customer’s smoke-damaged contents to a remote location for cleaning will also be discussed.

ONLY 20 SPOTS AVAILABLE. REGISTER NOW!

100% ATTENDANCE IS REQUIRED TO RECEIVE FULL CREDIT!

MUST USE SMART PHONE OR COMPUTER TO ACCESS WEBEX

For Immediate Service

1/22/2021 (Permalink)

SERVPRO of SERVPRO of New Center / Highland Park 24-hour emergency service and is dedicated to being faster to any-sized disaster. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 313-379-6768

Residential Services

Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us. Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So, when the need arises for professional cleaning or emergency restoration services, we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Virtual CE Class Available

1/18/2021 (Permalink)

Join us on Wednesday, February 17, 2021 as we will host a series of two Continuing Education Classes for insurance professionals and property managers virtually. The courses will be held using WebEx. Please note that even though the class is being held in a “virtual classroom,” specific state guidelines must still be met in order for you receive Continuing Education credit.  On the day of the class, we will need to confirm your identity, collect your Insurance License # / National Producer Number (NPN), and document your “time in” and “time out” of the classroom.  This REQUIRES that you have a WebEx account and are using a device that has a camera and a microphone. 

This is a free class. Please RSVP to Meghan at mmiller@rdmhc.com.

We will offer the following classes:

Biohazard Cleanup

8:00 a.m. - 10:00 a.m.

Course #74256 - 2 Credit Hours

This course is designed to assist you in understanding the processes that are involved in cleaning homes and buildings that are or may be contaminated with viruses and blood borne pathogens. This course also discusses appropriate ways to communicate with customers who have recently dealt with the traumatic event that has caused this contamination.

Deodorization of Malodors

10:00 a.m. - 12:00 p.m.

Course #76895- 2 Credit Hours

This course has been specifically designed to explain the special procedures used by professionals when deodorizing malodors. The purpose of the course is to provide you with a better understanding of situations when odor control technicians are tasked with removing bad odor. We’ll talk about how a restorer might respond to some common odor situations. You will learn remediation processes that can help control the cost if performed in a timely manner. This course will help you better understand what your client is going through when deodorizing of malodors is necessary.

  • ONLY 20 SPOTS AVAILABLE AND MUST ATTEND BOTH CLASSES. REGISTER NOW!
  • 100% ATTENDANCE IS REQUIRED TO RECEIVE FULL CREDIT!
  • MUST USE SMART PHONE OR COMPUTER TO ACCESS WEBEX

Understanding Mold

1/15/2021 (Permalink)

Stachybotrys chartarum is the type of mold often called “black mold” or “toxic mold”. Sensational news reports warn about the dangers of black mold and these stories can be alarming and confusing. Any mold in your home should be treated with caution – stay out of affected areas and don’t touch or disturb the mold.

How Do I Tell If It’s Black Mold?

Since many types of mold can produce allergens and irritants, you should contact a qualified mold remediation company regardless of the color or type of mold. In many instances, multiple types of mold can exist in the same house or structure. If you suspect that you have a mold problem, contact SERVPRO of New Center / Highland Park immediately.

Understanding Mold

When water intrudes into your property, mold growth can start in as little as 48 hours. Consider the following mold facts:

  •  Mold is present almost everywhere, indoors and outdoors.
  •  Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  •  Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce toxins.
  •  Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise the mold may return.
  •  Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
  •  Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If you have a mold problem in your home or business, consider the following facts:

  • Significant mold growth can occur in 48-72 hours.
  • Mold may present a greater risk to children, the elderly, and anyone with respiratory problems.
  • A strong, musty odor may indicate hidden mold behind drywall or under carpeting.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Saginaw / Bay City for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

If you suspect that your home or business has a mold problem, SERVPRO of New Center / Highland Park has the training, equipment, and expertise to handle the situation.

Celebrating the Holidays During a Pandemic

12/18/2020 (Permalink)

With COVID-19 still running rampant, this holiday season will be different from seasons prior. As the state of Michigan continues to have restrictions on going out to eat and hosting large gatherings, it makes it challenging for families and friends to participate in their holiday traditions. With that being said, the CDC has come up with ways to celebrate the holidays in a safer manner.

According to the CDC, celebrating virtually or only with the people in your home is the safest choice this season. If you do gather with people outside of your home, consider having gatherings and activities outdoors.

Here are more safer celebration tips brought to you by the CDC:

When Attending a Winter Holiday Celebration:

  • Wear a mask.
  • Have conversations with the host ahead of time to understand their expectations.
  • Bring your own food, drinks, and utensils.
  • Stay home if you feel sick or have been near someone who may have been exposed to COVID-19.
  • It is okay if you decide to stay at home and social distance from others.

Hosting a Winter Holiday Celebration:

  • Set expectations with guests before celebrating together.
  • Limit the number of guests.
  • Clean and disinfect high touched surfaces.
  • Consider a small outdoor celebration.
  • Have unused masks handy.
  • Have a separate space for guests to wash their hands or have hand sanitizer available.
  • Cancel your gathering if you or someone in your home lives with you is sick or has been exposed.
  • It is okay to postpone or cancel your gather, do what is best for you.

Food and Drink Considerations:

  • Bring your own food, drinks, and utensils.
  • Avoid going in and out of areas that food is being prepared.
  • Use single-use options such ass salad dressing and condiment packets.
  • Have a touchless garbage can if possible.

Consider Other Winter Holiday Activities:

  • Host a virtual celebration with friends and family.
    • Schedule a time to eat together.
    • Host a virtual “ugly” sweater contest.
    • There are many apps that allow you to play a game virtually such as Houseparty.
  • Decorating activities
    • Decorate cookies or gingerbread houses with friends and family virtually.
    • Make holiday cards and crafts that does not involve contact with others.

For more information on safer celebrations, visit the CDC’s Winter Holidays website.

Your friends at SERVPRO are wishing you a safe and happy holiday season!

Winter Weather Terminology

12/8/2020 (Permalink)

We are now entering Michigan’s longest season, winter. As we know, we have dealt with many brutal winters in the past, such as the polar vortex. With how 2020 is going, we never know what is going to be thrown at us next. With that being said, we should prepare and be ready to take on winter weather.

To start, let’s know some winter terminology brought to you by the National Weather Service. Winter Storm Products - We have all heard words like “warning”, “watch”, and “advisory”. We hear these things from our meteorologist, on the radio, and even from our peers. We all chat about the weather but what do these things actually mean? The National Weather Service has given us a list with some definitions:

Winter Storm WARNING: Snow, sleet, or ice are expected. Take Action!

Winter Storm WATCH: Snow, Sleet, or ice is possible. Be Prepared.

Winter Weather Advisory: Wintery weather is expected. Exercise Caution.

Freezing Rain: Rain that freezes when it hits the ground; creating a coating of ice on road, walkways, trees, and powerlines.

Sleet: Rain that turns into ice pellets before reaching the ground. Sleet also causes moisture on the road to freeze and become slippery.

For more information about winter storms, visit The National Weather Service.

The National Weather Service and the CDC are great resources to find how to prepare for many types of weather-related storms. When disaster does strike, please know are here to help around the clock. Cold weather, snow, and ice storms can cause severe damage to your home or business. When these types of disasters strike, you must immediate action is necessary to prevent additional damage to your property. We have the winter storm experience, expertise, and the resources to remediate damage caused by winter weather to help make it “Like it never even happened.”

Consult, Clean, and Certify

11/11/2020 (Permalink)

The Certified: SERVPRO® Cleaned program is centered around the three C's- Consult, Clean, and Certify.

Consult:

We will meet with the property owner to evaluate current cleaning processes, and propose additional services that SERVPRO® of New Center / Highland Park can offer to minimize the potential transmission of COVID-19. We will also discuss how frequently these services should occur. Higher frequency service is recommended for businesses with high traffic and an inability to implement health screening of people entering the business.

Clean:

Standard services focus on cleaning and disinfectant application to limit the emergence of viral pathogens. This may include disinfectant application to frequently contacted touch points such as doorknobs, light switches, countertops, keyboards, and desks to minimize the potential transmission of COVID-19.

Enhanced services build upon standard services by adding cleaning and disinfectant application to -less frequently contacted touch points. This would be implemented in the case of having a person that tests positive for COVID-19 or a person that may be exhibiting symptoms of the virus.

Certify:

A Certified: SERVPRO® Cleaned window cling with the last date serviced or a table tent would be placed at the site letting the people that enter your building know that your building has been cleaned by the professionals at SERVPRO® of New Center / Highland Park For more information, call us at 313-379-6768.

COVID-19 and Trick-or-Treating

10/26/2020 (Permalink)

As many of us prepare to buy candy and costumes for Trick-or-Treating, the CDC has considerations to help protect families and communities from COVID-19. Not only do we have to worry about COVID, flu season is also upon us. Following these considerations can help limit the spread while still being able to enjoy Halloween festivities.

Make Trick-or-Treating Safer:

  • Avoid direct contact with trick-or-treaters.
  • Pass out candy outdoors.
  • If possible, set up a station with individually bagged treats for children to take.
  • Wash hands before handling candy.
  • Wear a mask.

Mask Up:

  • Make your cloth mask part of your costume.
  • A costume mask is not a substitute for a cloth mask.
  • Do NOT wear a costume mask over a cloth mask. It can make breathing more difficult.
  • Masks should NOT be worn by children under the age of 2 or anyone who has trouble breathing.

Other Considerations:

  • Stay at least 6 ft. away from others who do not live with you.
  • Bring hand sanitizers with you.
  • Wash your hands with soap and water for at least 20 seconds when you get home and before you eat any candy.

For more information on making Trick-or-Treating safer, go to the cdc.gov. Your friends at SERVPRO are wishing you a fun and safe Halloween!

Tips for Staying Healthy as COVID-19 and Flu Season Converge

9/24/2020 (Permalink)

The COVID-19 pandemic has challenged business owners and homeowners alike to find ways to live and work without exposing themselves or others to this highly contagious virus. Now, the approaching flu season is set to complicate that challenge even further. To help control the threat that the one-two punch of COVID-19 and the seasonal flu presents, SERVPRO of New Center / Highland Park urges everyone to be extra vigilant about following cleaning and disinfecting protocols this year. 

Scientists at the Centers for Disease Control (CDC) believes both COVID-19 and the seasonal flu spread primarily by droplets made when infected people cough, sneeze, or talk. While not as frequent, it is also believed adults and children can contract COVID-19 or the flu by touching a surface or an object that has virus particles on it and then touching their own mouth, nose, or eyes. The CDC continues to recommend a yearly flu vaccine as the first and most important step in protecting against flu viruses, but experts also emphasize the importance of cleaning and disinfecting frequently touched surfaces daily to help mitigate the potential spread from contaminated surfaces. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.

To limit exposure and control the spread of these double threats, SERVPRO recommends you wash your hands frequently with soap and water or use a hand sanitizer that is at least 60 percent alcohol, keep your hands away from your face, and wear a mask to protect others. For effective daily, routine cleaning at home or at work, we recommend first removing surface grime and dirt with soap and water, then following up with a disinfectant. It is easier to feel comfortable about limiting exposure at home where you can control how clean your surroundings are. It is more difficult out in public; but this year especially, it is important to be aware of the space you are in. You need to learn to recognize spaces where cleaning is – or is not – a priority so you can adjust your behavior accordingly.

For those home and business owners who have specialized cleaning requirements or who simply want the peace of mind that a professional cleaning service can offer in this stressful time, SERVPRO of New Center / Highland Park can help. While we remain a leader in disaster cleanup and remediation situations, we also provide that same ‘deeper level of clean’ for everyday residential and commercial cleaning. In addition, SERVPRO offers their "Certified: SERVPRO Cleaned" program, developed for businesses in response to the pandemic. The high level of confidence that a professionally cleaned space provides offers welcome reassurance to patrons as the flu season intersects with COVID-19.

SERVPRO specializes in disaster restoration, cleanup, and repair services, helping to remediate damage, making it "Like it never even happened," for both commercial and residential customers. For more information on SERVPRO of New Center / Highland Park please call 313-379-6768. For more information on the "Certified: SERVPRO Cleaned" program, please click here

Mold in Your Commercial Building?

9/17/2020 (Permalink)

Mold just needs two things to grow: water and humidity. It can infest your business in as little as 48 hours and even the tiniest of unchecked leaks can produce an infestation.

If you think you have mold in your building, you may consider the usual suspects. Mold often shows up in damp, humid places such as basements, attics, and bathrooms. You may discover it under sinks and behind appliances. You also cannot forget to check in air ducts. HVAC cleaning is essential to keeping fungal growth at bay. If you neglect this duty, you could soon discover a mold infestation.

What Causes Mold Growth

Mold spores travel in through the air but can make their way into office building through doors and windows as well as on people who come inside. Mold becomes visible and spreads when the following conditions are present:

  • There is standing water
  • There are damp areas in the building
  • There is poor airflow

Mold and Your HVAC System

If you smell a foul odor in the air ducts of your office, mold could be the culprit. Not only can this fungus develop where there is water, but it can also collect on dust. It is common for dust to gather in the HVAC ducts. The challenge is, you will not be able to see the mold inside the duct work, so you will have to pay attention to smells and whether the system is not working efficiently.

Here to Help

HVAC cleaning is the most effective way to eliminate mold from your heating and cooling system. Your best move is to hire an experienced mold remediation company to tackle this job. The professionals have the knowledge, training, and tools to remove dust from the ducts and thus get rid of accompanying mold. You should focus on cleaning vents in your building at least once a year, especially if you have had mold in the past.

We are always “here to help," and have the training, equipment, and expertise to take care of your mold problem. Our goal is to get you back to a clean, healthy home and make it "Like it never even happened.”

Learn About Duct Cleaning

9/2/2020 (Permalink)

Since the ventilation system is often the biggest culprit in poor indoor air quality, inspecting the ductwork should be a high priority. In most cases, the HVAC system has been operating for some time without much attention. Dirty ducts can circulate odors, contaminants such as mold and irritating dust throughout your building or home.

A routine part of SERVPRO’s service is inspecting the heating, ventilation, and air conditioning unit (HVAC). Keeping the HVAC system and ductwork clean can potentially extend the life span of the equipment by allowing it to operate at peak condition, which may save you money.

Unlike the majority of duct cleaning services, we use a Portable Ventilation & Air Duct Cleaning System to examine ductwork and make a clean sweep, removing years of dust and grime.

Our Process:

  • The process begins by using patented equipment including a roto-scraper, which automatically adapts to the ducts’ shape and diameter while traveling through the duct, removing debris and filth before vacuuming beings.
  • Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97 percent of particles in the airstream. HEPA filters capture debris and keep the environment clean.
  • As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove odor and dirt.

We Can Help:

  • Remediate Bacteria, Fungi, and Mold
  • Reduce Potential for Mold Growth
  • Restore Peak Energy Efficiency
  • Eliminate Odors
  • Provide Free Written Inspections and Estimates

Make a Plan Today!

9/2/2020 (Permalink)

It is never too early to start a plan. Your family may not be together if a disaster strikes, so it is important to know which types of disasters could affect your area. Know how you will contact one another and reconnect if separated. Establish a family meeting place that is familiar and easy to find.

Step 1: Put a plan together by discussing the questions below with your family, friends, or household to start your emergency plan.

  1. How will I receive emergency alerts and warnings?
  2. What is my shelter plan?
  3. What is my evacuation route?
  4. What is my family/household communication plan?
  5. Do I need to update my emergency preparedness kit?
  6. Check with the Centers for Disease Control (CDC) and update my emergency plans due to Coronavirus.
  • Get cloth face coverings (for everyone over 2 years old), disinfectants, and check my sheltering plan.

Step 2:  Consider specific needs in your household.

As you prepare your plan tailor your plans and supplies to your specific daily living needs and responsibilities. Discuss your needs and responsibilities and how people in the network can assist each other with communication, care of children, business, pets, or specific needs like operating medical equipment. Create your own personal network for specific areas where you need assistance. Keep in mind some these factors when developing your plan:

  • Different ages of members within your household
  • Responsibilities for assisting others
  • Locations frequented
  • Dietary needs
  • Medical needs including prescriptions and equipment
  • Disabilities or access and functional needs including devices and equipment
  • Languages spoken
  • Cultural and religious considerations
  • Pets or service animals
  • Households with school-aged children

Step 3: Fill out a Family Emergency Plan

Download and fill out a family emergency plan or use it as a guide to create your own.

Emergency Plan for Parents (PDF)

For more information on how to make a plan for you and your family, visit ready.gov/plan!

Preparing for Back to School

8/17/2020 (Permalink)

Schools are a vital part of the infrastructure of communities and play a critical role in supporting the well-being of a child, not just their academic achievement. With schools preparing to reopen their doors after shutdowns, parents and staff members have concerns about the health and safety of students.

The CDC has put together a plan for K-12 school administrators to follow as students and staff return to school in the fall. According the CDC, it is critical that all administrators for these steps:

  • Engage and encourage everyone in the school and the community to practice preventive behaviors. These are the most important actions that will support schools’ safe reopening and will help them stay open.
  • Implement multiple SARS-CoV-2 mitigation strategies (e.g., social distancing, cloth face coverings, hand hygiene, and use of cohorting).
  • Communicate, educate, and reinforce appropriate hygiene and social distancing practices in ways that are developmentally appropriate for students, teachers, and staff.
  • Integrate SARS-CoV-2 mitigation strategies into co-curricular and extracurricular activities (e.g., limiting or cancelling participation in activities where social distancing is not feasible).
  • Maintain healthy environments (e.g., cleaning and disinfecting frequently touched surfaces).
  • Make decisions that consider the level of community transmission.
  • Re-purpose unused or underutilized school (or community) spaces to increase classroom space and facilitate social distancing, including outside spaces, where feasible.
  • Develop a proactive plan for when a student or staff member tests positive for COVID-19.
  • Develop a plan with state and local health department to conduct case tracing in the event of a positive case.
  • Educate parents and caregivers on the importance of monitoring for and responding to the symptoms of COVID-19 at home.
  • Develop ongoing channels of communication with state and local health departments to stay updated on COVID-19 transmission and response in your local area.

Schools may consider implementing strategies to encourage behaviors to help reduce the spread of COVID-19. The CDC has provided strategies on how to reduce the spread:

  • Staying Home when Appropriate
  • Educate staff and families about when they/their child(ren) should stay home and when they can return to school.
    • Actively encourage employees and students who are sick or who have recently had close contact with a person with COVID-19 to stay home.
    • Staff and students should stay home if they have tested positive for or are showing COVID-19 symptoms.
    • Staff and students who have recently had close contact with a person with COVID-19 should also stay home and monitor their health.
  • CDC’s criteria can help inform when employees should return to work:
    • If they have been sick with COVID-19
    • If they have recently had close contact with a person with COVID-19
  • Hand Hygiene and Respiratory Etiquette
    • Teach and reinforce hand-washing with soap and water for at least 20 seconds and increase monitoring to ensure adherence among students and staff.
      • If soap and water are not readily available, hand sanitizer that contains at least 60% alcohol can be used (for staff and older children who can safely use hand sanitizer).
    • Encourage staff and students to cover coughs and sneezes with a tissue.
  • Cloth Face Coverings
    • Teach and reinforce use of cloth face coverings. Face coverings may be challenging for students (especially younger students) to wear in all-day settings such as school.
      • Note: Cloth face coverings should not be placed on:
        • Children younger than 2 years old
        • Anyone who has trouble breathing or is unconscious
        • Anyone who is incapacitated or otherwise unable to remove the cloth face covering without assistance
  • Cloth face coverings are meant to protect other people in case the wearer is unknowingly infected but does not have symptoms. Adequate Supplies
    • Support healthy hygiene behaviors by providing adequate supplies, including soap, hand sanitizer with at least 60 percent alcohol, paper towels, tissues, disinfectant wipes, cloth face coverings (as feasible) and no-touch/foot-pedal trash cans.
  • Signs and Messages
    • Post signs in highly visible locations (e.g., school entrances, restrooms) that promote everyday protective measures pdf icon and describe how to stop the spread pdf icon of germs (such as by properly washing hands and properly wearing a cloth face covering image icon).
    • Broadcast regular announcements on reducing the spread of COVID-19 on PA systems.

For more information on preparing for back to school, visit the CDC website.

Document Drying & Restoration

8/3/2020 (Permalink)

As a leader in the restoration industry, we know timely mitigation is the key to reducing severity and recovering damaged items. Water-damaged paper can rapidly deteriorate. Without proper handling, valuable files and irreplaceable documents could be lost forever. Let our team help you recover your damaged paper goods before it is too late.

Learn About Our Services:

Vacuum Freeze Drying:

Process in which an item containing moisture is frozen and dried using various vacuums and pressures to achieve sublimation.

  • Sublimation is the direct conversion of a solid (ice) into gas (water vapor), without passage through a liquid stage.
  • An example of sublimation is dry ice; dry ice is made of carbon dioxide, not water. When dry ice is exposed to normal atmospheric conditions, it begins to sublimate; it turns directly from its solid stage into its gaseous stage, bypassing the liquid stage.

Digitizing:

With the new age of technology, digitizing records and documents has become a standard practice in most industries. This eliminates the need to have massive file storage rooms and allows us to access records at the click of a button. If your file room was damaged by water or smoke and needs to be cleaned, dried, or decontaminated, digitizing might be a good choice to eliminate the need to have hundreds or even thousands of documents and records in storage.

Gamma Irradiation:

Gamma irradiation is a process used for cleaning/disinfecting and decontaminating documents or other consumer goods. In gamma irradiation, high-energy photons are emitted from an isotope source (cobalt 60) producing ionization (electron disruptions) throughout a product. In a CAT 3 situation (sewage or flood water), documents are not only deteriorating but are also infected with all types of bacteria. In most storm situations, you are dealing with CAT 3 water; therefore, most of the affected documents that you will encounter will be contaminated. If this is the case, then decontamination is always a must. In living cells, these disruptions result in damage to the DNA and other cellular structures. These photon-induced changes at the molecular level cause the death of the organism or render the organism incapable of reproduction. The gamma process does not create residuals or impart radioactivity in processed products.

Certified Irradiation:

Unfortunately, many businesses and governments agencies must dispose of counterfeit, faulty, expired, or contaminated materials. All entities need to be certified that their products and materials are destroyed. The guarantee of certified destruction is to protect one’s liabilities, brand image, or proprietary information. We guarantee certified destruction to give you peace of mind that your documents are disposed of properly.

Learn About Desiccants

7/27/2020 (Permalink)

At SERVPRO of New Center / Highland Park we use a variety of drying equipment to restore water damaged materials your Michigan property back to preloss conditions. One piece of equipment that excels at large loss drying is the desiccant dehumidifier.

A desiccant dehumidifier has a moisture absorbing wheel inside the unit. The wheel is made of silica gel – which is the desiccant (drying) element. Air enters the unit through an opening and travels through the silica gel impregnated wheel. When the air reaches the other side of the wheel it is dry and pushed out of the unit by a high static blower.

The process is as follows:

  • Dehumidifiers absorb moisture from the air into desiccant materials.
  • The air to be dried, or processed, is ducted through the rotor in one air stream.
  • The rotor brings the moist desiccant to the reactivation air stream to heat it up.
  • Moisture is expelled from the desiccant material as water vapor.
  • Moist, warm air is ducted outdoors.
  • The separate air streams move in different directions, blowing any debris away from the processed air.
  • Dried processed air is circulated back into the area.

Desiccant dehumidifiers range in size and configuration dramatically. They can be as small as a suitcase or as large as two semi tractor-trailers. Large desiccants are often self-contained dehumidification systems, utilizing onboard generators and running on propane or diesel fuel. When large catastrophic events occur, such as hurricanes or floods, large desiccants can provide a way of dehumidification when little or no power is available.

If you experience water damage in your home or business, a desiccant dehumidifier might be used, depending on the extent of water damage. Here at SERVPRO we specialize in water damage restoration, the cornerstone of our business. We have extensive water damage restoration training, and our process emphasizes regular monitoring and documentation of the drying process from beginning to end.

Certified: SERVPRO Cleaned - A New Way of Cleaning

7/27/2020 (Permalink)

Certified: SERVPRO® Cleaned means professionally trained SERVPRO franchisees perform requested cleaning, sanitizing and disinfection services to the properties identified below. Certified: SERVPRO® Cleaned program ranges from standard to enhanced services and are intended to limit the survival and spread of emerging viral pathogens.

 Standard services focus on cleaning and disinfectant application to frequently contacted touchpoints such as doorknobs, light switches, countertops, keyboards, and desks. Enhanced services build upon standard services by adding cleaning and disinfectant application to less frequently contacted touchpoints such as the front, sides, and backs of desks, counters, tables, vanities, or equipment. We will work with you to identify specific surfaces for cleaning and disinfectant application.

The cleaning will remove dirt and impurities, including germs, from surfaces and applying a liquid disinfectant will aid in killing germs on surfaces. Please keep in mind that porous surfaces, such as carpets, cannot be truly disinfected; but they can be sanitized, which reduces but does not necessarily eliminate all the contaminants on a treated surface.

Certified: SERVPRO® Cleaned services exclude cleaning of ceilings or ceiling-mounted fixtures; inventory or retail merchandise; inside of cabinets, filing cabinets, desk drawers, refrigerators, ranges, microwaves, lockers or electronic items; food-related items, condiments, kitchen food boxes, kitchen food bags, kitchen food containers, beverages or anything that will be consumed by the public, unless agreement is made prior to beginning services.

While no service can guarantee that all pathogens will be eliminated, our service is most effective on clean surfaces. CDC recognizes that cleaning of visibly dirty surfaces followed by disinfection is a best practice measure for prevention of COVID-19 and other viral respiratory illnesses. We will not replace your current cleaning crew or janitorial service, but rather supplement your current cleaning efforts.

A SERVPRO® franchise professional will work with you to determine and obtain agreement on a specific scope of work and pricing prior to the start of services. We will follow the CDC’s Environmental Cleaning and Disinfection Recommendations found at https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html. We will also follow state or local health department recommendations and protocols, if applicable. If you believe the facility and/or situation requires a more specific protocol, you are encouraged to hire an industrial hygienist to write a protocol for us to follow.

Currently there are no disinfectants that have been tested specifically for this particular emerging viral pathogen. The CDC is recommending an EPA-registered disinfectant with claims against similar type organisms to SARS-CoV-2. The disinfectants the workers will use meet the criteria. The EPA also publishes a list of disinfectants that have been approved for emergent pathogen claims. Product information can be found in Technical Data and Safety Data Sheets, available upon request.

While we will follow recognized industry and CDC standards to clean and disinfect, due to the nature of certain surfaces, we cannot provide assurances that all pathogens will be eliminated, including coronaviruses. Of course, any area may be infected later if exposed to someone who is contagious with any pathogen. It is important that you continue to follow CDC’s recommendations found on their website. For example, it is important that you continue to perform routine environmental cleaning, including routinely cleaning with effective and approved cleaning agents. Use all cleaning products according to the directions on the label. In addition, provide disinfectant wipes so that commonly used surfaces can be cleaned before each use.

For more information on our Certified: SERVPRO Cleaned, give us a call at 313-379-6768!

Learn About Benefect® Botanical Disinfectant

7/6/2020 (Permalink)

What is a Botanical Active Ingredient? In nature, plants produce germ-killing “essential oils” to protect themselves from invading microbes, similar to how our bodies produce antibodies for our protection against disease. Benefect® is a revolutionary blend of these antimicrobial extracts, particularly from the herb Thyme. Using these essential oils from plants allows Benefect® to achieve an unprecedented Category IV toxicity rating with a broad-spectrum disinfectant. To put it simply, Benefect® is a “plant immune system in a bottle.”

Uses:

  • Water damage & mold
  • Catastrophic events
  • Trauma & blood-borne pathogens
  • Hard surface disinfectant

Advantages:

  • Excellent safety profile
  • Hospital level disinfection for all restoration jobs
  • OSHA compliant for blood-borne pathogens
  • EPA registered disinfectant
  • Ideal for use in schools and day care centers
  • Outstanding product for “green cleaning” programs

Benefect® is ideal for use in restoration sites such as water damage, sewage back up, mold remediation, fire restoration and trauma scene decontamination. Effectively eliminates odors produced by odor-causing bacteria, fungi and other organisms on concrete, wood framing and studding, trim and sub-floors.

Going Out After COVID-19 Shutdown

6/29/2020 (Permalink)

As communities and businesses reopen, you may be eager to get out of the house and resume your daily activities. Although there is no way to ensure zero risk of infection, it is crucial to understand the possible risks and types prevention measures to protect yourself.

What You Need to Know:

  • The closer you interact with others and the longer the interaction, the higher the risk of COVID-19 spread.
  • Keep a face masks, tissues, and hand sanitizer with at least 60% alcohol on you at all times.
  • If you decide to participate in public activities, practice preventative measures such as:
    • Wear a face mask
    • Wash your hands often
    • Avoid close contact with others
    • Cover coughs and sneezes
    • Stay home if you feel sick

Dining Out

Before going out to eat, check the restaurant’s COVID-19 prevention practices before you go.

  • Call to see if their staff are wearing face masks while working
  • Check the restaurant’s website and social media to see if they have updated their information regarding COVID-19 safety guidelines.

Hosting Gatherings

  • Remind guests to stay home if they feel sick or have been exposed to COVID-19
  • Host your gathering outdoors if possible
  • Arrange tables and chairs for social distancing. Try to keep everyone 6ft apart.
  • Wear face masks if possible
  • Avoid close contact with guests upon arrival. Instead of shaking hands or giving a hug, wave and verbally greet them instead.
  • Clean hands often
  • Provide hand sanitizers
  • Use paper towels for drying hands, avoid guests from sharing a towel
  • Limit people going in areas where the flood is being prepared

Going to Gyms

  • Attend outdoor classes or virtual classes to avoid close contact with others
  • If you attend indoor classes, try to maintain 6ft apart from others
  • Avoid close contact with others
  • Ensure equipment is clean and disinfected. Wipe down machines and equipment before and after use.
  • Bring hand sanitizer for extra protective measures

Going to Salons

  • Book services in advance to avoid waiting in a lobby with others
  • Wait in your car until the time of your appointment
  • Always wear a face mask
  • Avoid paying with cash
  • Wash your hands or use hand sanitizer before receiving services.

Are You Ready To Be Certified: SERVPRO Cleaned?

6/16/2020 (Permalink)

Being open for business is just the beginning of our new journey forward. Employees may be hesitant to return to work and customers may wonder whether the businesses they patron are safe. The global COVID-19 pandemic has changed what it means to be clean. Are you ready to communicate to your customers and employees that you’ve chosen a higher standard of clean for all Americans? Are you ready to be Certified: SERVPRO Cleaned? 

Certified: SERVPRO Cleaned is a defensive cleaning program that SERVPRO offers to commercial locations to address the current COVID-19 global pandemic. This is a level of clean that goes far beyond janitorial or carpet cleaning. This is proactive viral pathogen cleaning. When you choose Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned. 

As the #1 choice in cleanup and restoration*, we stand on over 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned. Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will help ensure you and your business are set up to inspire consumer confidence as the economy begins to reopen. 

Certified: SERVPRO Cleaned – Program 

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. Expertise borne out of cleaning up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects the unique experiences and capabilities of America’s #1 clean-up and restoration brand. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify. 

Consult

Not all businesses are the same, which is why we will assign you with a Cleaning Protocol Consultant who understands your business and will create a bespoke cleaning program to meet your specific needs. SERVPRO has worked in a wide variety of industries with businesses ranging from start-ups to global, multinational organizations. That’s why we know to begin such a critical cleaning process with a consultation. 
Your specific program will be developed based on a range of factors including business type, size of space, amount of high frequency touch points, foot traffic and congestion points. As a result, you’ll know that Certified: SERVPRO Cleaned is not just an industry leading standard in clean, you’ll know that the clean you receive is customized to your need. 

Clean

Based on the specific needs of your business, your location will undergo a thorough, expert deep clean rooted in the pillars of People, Process, and Product. Combining our proprietary training, cleaning solutions and processes creates an industry leading solution that will help provide your business, employees and customers the peace of mind that you are Certified: SERVPRO Cleaned.


People. SERVPRO Professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform. 
Process. SERVPRO professionals are trained to perform proactive or emergency responsive cleanups that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials. In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
Product. Certified: SERVPRO Cleaned has more than 100 exclusive cleaning products to meet any need including our proprietary cleaning agent, SERVPROXIDE, which is a hospital grade disinfectant that carries the Environmental Protection Agency’s lowest toxicity category and is National Sanitation Foundation certified for direct food contact surface use. All our products carry the Environmental Protection Agency’s registered emerging pathogens claims and meet the standard set by the Center for Disease Control and Prevention for hospital-grade disinfectant.


Certify


We’re going to extend our credibility as a premier biohazard cleaning company in the country to your business – to give assurance to your employees and customers that only SERVPRO can deliver. Once your business location has been Certified: SERVPRO Cleaned, you will gain access to on propriety signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned but that your location is being cleaned regularly at this standard.


Here to Help® With more than 1,800 franchises nationwide, SERVPRO is a trusted leader in the restoration industry. SERVPRO professionals have been on the front lines of proactive and reactive COVID related cleanup and are Here to Help® as your business begins to reopen. 

At SERVPRO it is our duty, not our job, to inspire confidence by ensuring your business is Certified: SERVPRO Cleaned. Making community possible again. We’re here to help – 24 hours a day, seven days a week – until life is back to normal in the communities, we all call home.

Tips on Battling Extreme Heat

6/9/2020 (Permalink)

Summer has just begun, and Michigan has already dealt with high temperatures. As temperatures continue to rise, survive the summer heat by following the tips below:

Stay Cool:

  • Stay cool indoors: Stay in an air-conditioned place as much as you can. If your home does not have air-conditioning, go somewhere that does such as a store, restaurant, etc.
  • Take cool shower or bath to cool off.
  • Schedule outdoor activities with caution: Try to limit outdoor activities when it’s coolest, such as morning or evening. Find shady areas to rest in so your body has a chance to recover.
  • Pace yourself: Limit exercise during extreme heat.
  • Wear sunscreen: Protect your skin from sunburn and sun damage. Sunburn affects your body’s ability to cool down, leading to dehydration.
  • Avoid hot and heavy meals: They add heat to your body.

Stay Hydrated:

  • Drink fluids: Drink plenty of fluids, no matter how active you are. Do not wait until you are thirsty to drink.
  • No sugary or alcoholic drinks: These drinks can make you lose more body fluid. Also, drinking cold drinks can cause stomach cramps.
  • Replace salt and minerals: Sweating removes salt and minerals from the body that needs to be replaced. Sports drinks such as Gatorade or Powerade can replace salt and minerals you lose in sweat.
  • Keep your pets hydrated: Provide plenty of fresh water for your pets to keep them cool and hydrated. Leave their water bowl in shady areas to help cool them down.

Beat the heat this summer with these helpful tips! For more information about extreme heat, visit cdc.gov.

After Flood Safety Tips

5/21/2020 (Permalink)

After the devastating floods in the Mid-Michigan area, we want to remind you that floods happen unexpectedly and can cause severe damage for your home or business. Storm damage through flooding can lead to property damage and ongoing mold problems, but the team at SERVPRO of New Center / Highland Park has some tips to help:

Safety first. If you have standing water where electricity may be present, make sure that ALL electricity is turned off to the area to prevent electrocution. When in doubt, contact a professional to help disconnect power.

Do not wait. When you are dealing with water damage, it is important that you take immediate action so that you can rescue as much as you can. Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of New Center / Highland Park arrives quickly and starts the water extraction process almost immediately.

The experts at SERVPRO of New Center / Highland Park offer 24-hour emergency water damage service. Call 313-379-6768 to get connected with our team.

Fight mold. Getting your space dried out as quickly as possible is crucial to avoiding dangerous mold setting in. While things can dry out naturally, this is not guaranteed, and it may not be fast enough to prevent mold. Mold spreads quickly, so a minor mold infestation can quickly escalate into a major problem. We are dedicated to responding immediately when you contact us. A fast response lessens the damage, limits further damage, and reduces cost. SERVPRO has a scientific approach to drying that can help speed up the process and keep mold at bay.

Give your valuables some love. While not everything can be saved after a flood, you may be surprised at what can be salvaged. Let SERVPRO of New Center / Highland Park remove your wet items from the flooded area and take them to our facility for restoration. SERVPRO of New Center / Highland Park specializes in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that cannot be replaced. We pretest your contents to determine what items can be restored back to their condition before the water damage.

Check for structural integrity. Sometimes a flood can compromise a building’s foundation. This can lead to bigger problems down the road if not addressed immediately. Contact a trusted contractor to assess your facility’s foundation after a flood to make sure it is in good condition and make the recommended improvements if necessary.

Flood damage after a storm can be devastating and stressful, but with help from the pros at SERVPRO of New Center / Highland Park, you will soon have your life back “Like it never even happened.”

Here to Help with Coronavirus Cleaning and Disinfecting Services

5/11/2020 (Permalink)

The state of Michigan may still be on shut down but not for too much longer. Reopening the state of Michigan is near and we want to ensure all our Michiganders are following up on guidelines and protocols regarding the coronavirus.

With that being said, it is important to be updated on the latest information of the Coronavirus (COVID-19). For the most accurate and up to date information, you can visit the CDC’s website. Michigan.gov also has vital information you can follow to continue to be informed. Both the CDC and Michigan.gov have information about popular topics such as:

  • COVID-19 cleaning
  • Preventative cleaning techniques
  • Post-coronavirus cleaning
  • Commercial cleaning
  • Business disinfection
  • Post confirmed case cleaning
  • EPA-approved disinfectants
  • Best hand sanitizers to use
  • Should you need cleaning and sanitizing services

Why Choose SERVPRO for COVID-19 Cleaning

If you are need a deep and professional clean, trust your certified SERVPRO cleanup and restoration experts. Our team is trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

Why Choose SERVPRO Disinfectants

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Our proprietary disinfectant, SERVPROXIDE™ currently has dozens of EPA-approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. coli, Salmonella, Rotavirus, Swine flu (H1N1) and more. Porous materials like carpet, rugs, upholstered items, and draperies that are not water sensitive can also be wet cleaned using SERVPROXIDE™.

Trust your certified SERVPRO cleanup and sanitization experts and give us a call today!

Here to Help Disinfect Schools and Universities

5/6/2020 (Permalink)

COVID-19 has taken the world by surprise and it is still unknown how much longer the pandemic will last. Michigan has been hit hard by the coronavirus and has made many residents frightened and worried about their safety.

Those in charge of public spaces everywhere are responding to the pandemic threat by canceling events, recommending “social distancing,” and reminding people of best practices in hygiene.

In March, Michigan schools and universities closed as a precautionary measure. It is unknown what impact there will, but there are things we can do to be proactive before opening schools and universities back up.

The World Health Organization released an advisory for schools that remain open to:

  • Inform students on how to protect themselves.
  • Promote best practices with hygiene like handwashing.
  • Cleaning & disinfecting school facilities (especially water & sanitation).
  • Increasing airflow and ventilation.

When it comes to preventing the spread of this virus, it is up to us as a community to do the best we can to remain informed and act with thoughtful consideration.

Students and their parents trust administrators to address public health issues and we are here to offer our school cleaning services to help you put together an action plan that includes decontamination.

Cleanliness is how to best be proactive and we are here to help. We are prepared to clean and disinfect your school or university, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

SERVPRO Response to COVID-19

Bring them peace of mind to your students and their families by having your school or university sanitized and disinfected by SERVPRO. Our cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Trust your certified SERVPRO cleanup and sanitization experts and give us a call today!

We Can Clean and Disinfect Your Gym

5/4/2020 (Permalink)

As gyms and workout facilities start to open back up, gym-goers will be eager to get back into their workout routine. Before letting your members back into your doors, make sure that your gym is prepared for post-pandemic response to protect your staff and members.

According to the CDC, the virus is thought to spread mainly from person-to-person. This could be between people who are in close contact with one another (within about 6 feet) or through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

Gyms are hotbeds of germ activity because of people being so close together and constantly using the same equipment. By implementing enhanced disinfection guidelines in your gym, you can help minimize the spread of germs.

Germ Hot Spots:

  • Free weights
  • Weight machines
  • Exercise balls
  • Exercise mats
  • Cardio machines

Free weights, weight machines, exercise balls, and exercise mats are all handled by so many people that the equipment is loaded with germs that can lead to viruses like COVID-19 among other illnesses. As gym-goers start to use this equipment, they could be holding or lying on a slew of germs. According to a survey of over 1,000 gym-goers, 31.1% admitted they do not wipe down equipment after use.

Wiping down equipment is not a new gym policy by any means, but to help your members keep peace of mind, read and enforce the tips below:

  • Provide hand sanitizer (at least 60% of alcohol) throughout the facility and require members to sanitize hands
    • At facility entrance, or before beginning fitness activities.
    • After using each piece of equipment.
    • Upon completing their fitness routine and leaving.
  • Provide disinfecting wipes for members to wipe down equipment surfaces that are in direct contact with skin after each use. Surfaces include:
    • Hand grips on cardio equipment (treadmills, bicycles, ellipticals, stair-steppers).
    • Hands grips on dumbbells, weight bars, and other strength-training systems.
    • Pads/cushioned components (fitness mats, bike seats, lifting benches)
    • Fitness balls, rope handles and other fitness equipment.
  • Any U.S. Environmental Protection Agency EPA-registered antimicrobial wipes are appropriate for performing individual wipe-down between uses.
    • Consider Benefect Botanical Disinfectant Wipes
  • Perform a thorough cleaning and disinfection of all skin-contact surfaces of equipment at the end of the day using an EPA-registered disinfectant.
    • Currently there are no disinfectants that have been tested specifically for this particular emerging viral pathogen. The CDC recommends usage of a labeled Hospital Grade disinfectant with claims against viruses similar to SARS-CoV-2.

Reopen with a Professional Deep Clean

Now, more than ever, it is important to provide a safe, clean environment for your staff and members. Bring them peace of mind by having your gym sanitized and disinfected by SERVPRO. Our cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste. 

SERVPROXIDE™, SERVPRO’s proprietary disinfectant, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to COVID-19 on hard, non-porous surfaces. As mentioned before, there are no disinfectants that have been tested specifically for this particular emerging viral pathogen. However, per the CDC, this product can be used against COVID-19.  In addition, SERVPROXIDE™ currently has dozens of EPA-approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. coli, Salmonella, Rotavirus, Swine flu (H1N1) and more. Porous materials like carpet, rugs, upholstered items, and draperies that are not water sensitive can also be wet cleaned using SERVPROXIDE™.

If you are interested in inquiring about our services we’re here to help – 24 hours a day, seven days a week, please do not hesitate to call us.

Reopen with SERVPRO

4/30/2020 (Permalink)

As you prepare to get back to business, SERVPRO is here to help! Our sanitization and disinfection services will help minimize the transmission of emerging pathogens and give you, your staff and your customers a fresh start.

Upon competition, our team will provide you with a certificate showing that your facility meets CDC recommendations and that service was completed by IICRC Certified firm. You will also receive signage stating that your facility has been cleaned and sanitized by SERVPRO that you can proudly display to let others know you have taken the proper proactive steps for reopening your business.

Now, more than ever, it is important to provide a safe, clean environment for your staff and clientele. Bring them peace of mind by having your facility sanitized and disinfected by SERVPRO. Our team is available around the clock to help you get back to business. Give us a call today, 313-379-6768.

We Can Clean and Disinfect Daycares

4/23/2020 (Permalink)

As we prepare to slowly start opening businesses, we all want to make sure that buildings are cleaned and sanitized, especially those with our little ones in it.

When returning to work, no parent should have to stress about their children being safe while at a childcare program such as daycare. It is imperative to ensure that all high-touch surfaces and areas are cleaned and disinfected before children come in.

Areas that should be cleaned include:

-Offices

-Playrooms

-Cribs

-Bedding

-Bathrooms

-Common play areas

High-touch surfaces include:

-Doorknobs

-Counters

-Changing tables

-Toys

-Light switches

-Facuet handles

-Toilets

-Tablets

-Keyboards

-Crib railings

Remember to always clean from the least contaminated areas (light switches, doorknobs) to the most contaminated areas (faucet, toilet, handle).

Daycare Health Strategies:

Daycare staff and parents can promote a healthy environment for children to follow. These healthy learning and play measures include:

-Encourage hand washing with real soap for at least 20 seconds.

-Put hand sanitizer in numerous stations around the facility for daycare workers and older children.

-Provide disinfectant wipes for workers to wipe down items and surfaces such as toys, tables, chairs, learning stations, inside recreational areas, outside playground equipment, and other frequently touched items or surfaces.

-Workers may wear disposable gloves when needed and appropriate.

-Remind parents and workers of daycare sickness policy.

-Coordinate with the facility cleaning team regarding special measures to be taken during flu and cold season or during periods of a significant increase in sickness.

These measures are very simple and can help keep childcare programs happy and healthy. For more information about childcare precautions, visit the CDC and Michigan.gov.

Need a Professional Deep Clean?

It is never too late to have SERVPRO come into your daycare for disinfecting services. Our team is available 24/7 and is ready to help. Using advanced cleaning technologies, tools, and techniques, we clean to the most thorough standard. For worried parents and staff, you can encourage peace of mind by having a professional deep clean. We are here in your community and here to help. For more information about our cleaning services, call 313-379-6768.

COVID-19 Cleaning and Disinfection Services for Senior Healthcare Facilities

4/21/2020 (Permalink)

Senior healthcare facilities (nursing homes, assisted living and nursing homes) are a focal point for the growing domestic COVID-19. The CDC has identified those with chronic medical conditions as being even more vulnerable.

As senior healthcare facilities handle the ramifications of this disease on top of all the regular responsibilities of caring for the sick and elderly, cleaning services can be a huge help in managing the disinfection of a nursing home.

Best Practices for Visitors and Caretakers to Prevent the Spread of Pathogens:

  • Wash your hands with soap frequently and thoroughly.
  • When hand-washing is unavailable, use hand sanitizing products.
  • Avoid touching faces.
  • Practice social distancing (avoid hugs or shaking hands).
  • Stay home (especially if you’re sick) and cancel any unessential appointments. (If it can wait, cancel.)
  • Limit facility visitors.
  • Don’t allow symptomatic people to enter the facility.

Actions We Take to Prevent the Spread of COVID-19

Senior healthcare facilities are for those who require help. This places a great responsibility upon healthcare providers. Being proactive is crucial to mitigating the threat of pathogens.

The Coronavirus is currently thought to mainly spread through droplets that are released into the air from the cough or sneeze of an affected person. The virus is also believed to live for up to three days on surfaces. This means that if the microorganisms attach to the hands, the virus can enter the body by a person touching vulnerable points (mouth, nose or eyes).

Responding to outbreaks creates a need for bioremediation and decontamination of commonly used surfaces. An action plan should also include the safe disposal and carry of infected materials. It’s highly recommended that biohazard cleanup services be included in response to the threat against our most vulnerable.

SERVPRO Can Help You Combat Spread of Infection

We are on call 24 hours a day to assist in any senior healthcare facilities biohazard emergency. We are available for any kind of cleaning situation be it a preventive measure for suspected cases or a confirmed case of COVID-19 with a senior healthcare resident or staff member. We understand which resources are needed to carry out the bioremediation services. We thoroughly clean, disinfect and sanitize the facility.

SERVPRO is diligent in following all CDC regulations and guidelines and we recommend that all nursing care facilities do the same. 

SERVPRO of New Center / Highland Park is committed to those who care for the most vulnerable. We are prepared to respond 24/7. Call us at 313-379-6768.

Cleaning of Porous and Non-porous Surfaces

4/14/2020 (Permalink)

The CDC describes cleaning as removing germs, dirt, and impurities from surfaces or objects. Cleaning works by using a detergent and water to physically remove germs from surfaces. This process does not necessarily kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.

Some materials cannot be cleaned with detergent and water without being damaged. For this reason, paper and paper products are not able to be cleaned and/or disinfected. Cleaning methods typically used on water sensitive materials such as vacuuming or dry sponging would not be capable of removing enough soil and residue to be effective.

Porous materials like carpet, area rugs, upholstered items, and draperies that are not water sensitive, can be wet cleaned using a Hot Water Extraction or Deluxe Preconditioner and Rinse method. Carpets can also be sanitized with SERVPROXIDE™ (product #100) following label directions, if needed.

Non-porous materials like hard surface floors, cabinets, countertops, doorknobs, and plumbing fixtures can be wet cleaned using a variety of SERVPRO hard surface cleaners (general purpose cleaners) and cleaning methods. 

Disinfecting of Non-porous Surfaces

The CDC describes disinfecting as killing germs on surfaces or objects. Disinfecting works by using chemicals to kill germs on surfaces or objects. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.

Not all surfaces can be disinfected. Because of the porosity of some materials, disinfection is not possible. This includes carpet, area rugs, upholstered items, and draperies.

Non-porous materials like hard surface floors, cabinets, countertops, doorknobs, and plumbing fixtures can be disinfected using a variety of disinfectants within the SERVPRO product line. 

Currently there are no disinfectants that have been tested specifically for this particular emerging viral pathogen. The CDC recommends usage of a labeled Hospital Grade disinfectant with claims against viruses similar to SARS-CoV-2.

SERVPROXIDE™ (product #100) is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. Per the CDC, this product can be used against SARS-CoV-2 when used in accordance with the directions for use against Norovirus Feline Calicivirus and Canine Parvovirus, Strain Cornell-780916, ATCC VR2016 on hard, non-porous surfaces. In addition, SERVPROXIDE™ currently has EPA-approved claims for Feline coronavirus (Strain WSU 79-1683, ATCC VR 989) and Canine coronavirus (Strain 1-71, ATCC VR-809). As with all emerging-type pathogens, proper PPE use is of the utmost importance.

SERVPROXIDE™ should be used in accordance with label directions.

These disinfectants are normally applied using a spray bottle, pump-up sprayer, electric sprayer, or ULV Mister and must dwell on the surface for 10 minutes. Once again, follow label directions for the specific disinfectant being used.

The CDC encourages the use of disinfecting wipes on electronic items that are touched often, such as phones and computers. Pay close attention to the directions for using disinfecting wipes. It may be necessary to use more than one wipe to keep the surface wet for the stated length of contact time. Make sure that the electronics can withstand the use of liquids for cleaning and disinfecting. Consider Benefect Botanical Disinfectant Wipes for this purpose.

For more information about our Proactive Cleaning Services, call us at 313-379-6768!

Be Prepared for COVID-19

4/9/2020 (Permalink)

In these times of stress and uncertainty, the best way to combat the threat of COVID-19 is to be prepared. When it comes to disinfection and sanitization, SERVPRO cleanup practices follow CDC guidelines and use EPA-approved products. We’re here to help you protect your business and your employees – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Trust your certified SERVPRO cleanup and sanitization experts. Call SERVPRO of New Center / Highland Park at 313-379-6768, we are the cleaning experts.

Why Choose SERVPRO for Your Deep Cleaning Needs

4/2/2020 (Permalink)

Your safety is our top priority. 

That's why SERVPRO of New Center / Highland Park has standards and protocols in place to ensure your environments are clean and sanitized.  

Why Choose SERVPRO for your Deep Cleaning & Sanitizing?

  • Immediate Response Time. No matter what time of day, SERVPRO is ready to respond and mobilize to your call for help. Immediate response helps lessen the damage or spread of bacteria & other potentially dangerous viruses.
  • OSHA & FDA Approved Cleaning Agents. SERVPRO uses agents with a 99.9% bacteria kill rate recommended by the CDC. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. These cleaning agents can give you the confidence that your environment is sanitized and cleaned to its fullest.
  • Well Documented Strategy and Procedures. When it comes to full sanitation, you shouldn't have to worry about the small things. We document and communicate all procedures giving you the confidence you need to walk back into a clean & safe environment. 

If you don't have a plan in place, let us be your plan. We follow the cleaning and safety standards of OSHACDC, & IICRC.

We are here to serve our local communities and will continue to do anything we can to help. You can always count on us.

Keeping the Workplace Clean

4/1/2020 (Permalink)

Encourage your employees to...

Practice Good Hygiene

  • Stop shaking hands – use other non-contact methods of greeting  
  • Clean hands with sanitizer or wash their hands frequently
  • Avoid touching their faces and cover coughs and sneezes  
  • Disinfect surfaces like doorknobs, tables, desks, and handrails regularly  
  • Increase ventilation by opening windows or adjusting air conditioning

Be Careful with Meetings and Travel

  • Use videoconferencing for meetings when possible  
  • When not possible, hold meetings in open, well-ventilated spaces  
  • Consider adjusting or postponing large meetings or gatherings  
  • Assess the risks of business travel

Handle Food Carefully  

  • Limit sharing food with others
  • Strengthen health screenings for cafeteria staff and their close contacts n
  • Ensure cafeteria staff and their close contacts practice strict hygiene

Stay Home if...

  • They are feeling sick  
  • They have a sick family member in their home

SERVPRO is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. All of our cleanup practices are in accordance with the guidelines provided by the CDC and local authorities. If you are interested in inquiring about our services we’re here to help – 24 hours a day, seven days a week, please do not hesitate to call us.

We are Here to Help® Get Your Business Back to Normal

3/25/2020 (Permalink)

SERVPRO of New Center / Highland Park offer cleaning services including the removal of biohazard contaminants. We have the specialized training and products to get your property back to business.

SERVPRO is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. All of our cleanup practices are in accordance with the guidelines provided by the CDC and local authorities. If you are interested in inquiring about our services we’re here to help – 24 hours a day, seven days a week, while life gets back to normal in the communities, we all call home.

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

SERVPRO can respond quickly and effectively to help minimize business interruption to your company.

We are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets,  and tables at a minimum.  These same surfaces are mentioned in the CDC’s  guidance for commercial spaces as well.

Our team is trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

We are Cleaning Experts

3/18/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – 313-379-6768!

Helpful Hygiene Tips on COVID-19

3/12/2020 (Permalink)

Across the nation and the world as a whole, Coronavirus is the top headline. If you haven’t being paying attention to the news, many events are being cancelled around the nation because of this outbreak.

During this time, it is extremely important to maintain extra vigilant personal hygiene and safety precautions. Here are some helpful tips to follow:

  • Frequently wash your hands with soap and water for at least 20 seconds. When soap and running water are unavailable, use an alcohol-based sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Stay home when you have a fever or present a risk of spreading illness to others.
  • Maintain a proper social distance between people (3 feet).
  • Shaking hands and other forms of social greeting that creates contact with other people is discouraged during this period.

As always, SERVPRO is here to help. With the continuous spread of the Coronavirus (COVID-19), time is the upmost priority. We can help minimize the transmission of emerging viral pathogens, including COVID-19. Our team has been proactively cleaning businesses and homes since the virus reached Michigan. For more information, please call us at 313-379-6768.

SERVPRO® of New Center / Highland Park is trained in adhering to the highest cleaning and sanitation standards.

3/11/2020 (Permalink)

SERVPRO® of New Center / Highland Park offer cleaning services including the removal of biohazard contaminants. We have the specialized training and products to get your property back to business.

About Coronavirus

The CDC is responding to an outbreak of a respiratory disease caused by a novel (new) coronavirus that was first detected in Wuhan City, Hubei Province, China and has spread to 60 locations internationally (as of this publication), including cases in the United States. The virus known as “coronavirus disease 2019” (abbreviated “COVID-19”)i is thought to spread mainly from person-to-person or through respiratory droplets when an infected person coughs or sneezes. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

Scope of Cleanup Protocol 

SERVPRO of New Center / Highland Park can perform a proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure. The customer will be required to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents.  The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building.

Cleanup Scope of Work and Planning 

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum. These same surfaces are mentioned in the CDC’s guidance for commercial spaces as well, including:  

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving and Racks
  • Sales Counters
  • Carpets and rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Cleanup and Disinfecting Procedures

Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.  

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar type organisms to COVID-19. 

SERVPROXIDE™, SERVPRO’s proprietary disinfectant, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to COVID-19 on hard, non-porous surfaces. Currently there are no disinfectants that have been tested specifically for this particular emerging viral pathogen. However, per the CDC, this product can be used against COVID-19.  In addition, SERVPROXIDE™ currently has dozens of EPA-approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. coli, Salmonella, Rotavirus, Swine flu (H1N1) and more. Porous materials like carpet, rugs, upholstered items, and draperies that are not water sensitive can also be wet cleaned using SERVPROXIDE™.

Water Damage From Your Shower?

3/10/2020 (Permalink)

We go to several jobs a year that are caused by people not maintaining their shower enclosure. By allowing the caulk to shrink and crack it allows water to penetrate into the drywall behind it. Usually it's such a small amount at a time, you don't even notice at first. But once this happens, mold is not far behind. The drywall won't dry up on its own and the moisture will wick throughout the whole wall, creating a huge problem.  

Tile showers have the same problem, be sure to have any missing tiles replaced and any cracked grout repaired.  

Leaking toilets or sink supply lines should be repaired immediately also.  A small drip can cause a large amount of damage.  

If you think you have any of these issues, please call us at 313-379-6768. We will send our experienced technicians over to take a look and make it "Like it never even happened."

Continuing Education Classes

2/10/2020 (Permalink)

On Thursday, March 19, 2020 SERVPRO of New Center/Highland Park will host a series of three Continuing Education (C.E.) Classes for insurance professionals and property managers at our Detroit Metro Airport Marriott.

There is no cost to attend and lunch is provided. Please RSVP to Meghan at mmiller@rdmhc.com.

We will offer the following classes:

Cleaning & Restoring Smoke Damaged Contents

8:00 a.m. – 10:00 p.m. (2 Credit Hours)

The purpose of this course is to provide you with a better understanding of the work performed by the mitigation vendor at smoke-damaged work sites. You will learn remediation tips which can help control the cost of a loss if performed in a timely manner. You will also better understand what your insured is going through when they have smoke-damaged contents.

Biohazard Cleanup

10:00 a.m. – 12:00 p.m. (2 Credit Hours)

The purpose of the course is to provide you with a better understanding of bloodborne pathogens and the necessary cleanup procedures when cleaning and restoring a contaminated site. The lesson goes into detail on what workers might encounter while performing trauma scene cleanup. You will also better understand what your insured is going though after being in a crime or trauma scene. 

Ethical Customer Service

1:00 p.m. – 4:00 p.m. (3 Credit Hours)

This course provides ethical principles and an exercise on personal code of ethics. You will learn how to help reduce miscommunication or errors in the workplace. Practical information on applying the ethical decision making process to specific customer service situations is included. This class explores the relationship between an agent’s ethical responsibility and providing services for the customer.

For more information, please call 313-379-6768.

Here's What You Do If You Have a Broken Water Line

1/6/2020 (Permalink)

When water comes from a clean source you can do some things to minimize the damage.  Here are some do's and dont's to get started on after you call SERVPRO® of New Center/ Highland Park!

DO

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors

DON'T

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

Why SERVPRO of New Center/Highland Park?

12/30/2019 (Permalink)

SERVPRO is a franchise system with 45 years of leadership in cleanup and restoration. Our track record of results has earned us the trust of the insurance industry, countless homeowners, and in one unforgettable instance, even the Pentagon.

We are quietly taking to the streets, every hour of every day, proving that whenever there is a house full of water or an office full of smoke, there is also a van full of clean and workers that are going to make it look like it never even happened.

So what services does SERVPRO of New Center/Highland Park offer? We offer the following;

Restoration:

  • Fire, Smoke and Soot
  • Water removal and Dehumidification
  • Mold Mitigation and Remediation
  • Catastrophic Storm Response
  • Move Outs and Contents Restoration
  • Electronics and Equipment
  • Document Drying
  • Contents Claim Inventory Service

Cleaning:

  • Air Ducts and HVAC
  • Biohazard, Crime Scene and Vandalism
  • Carpet, Upholstery, Drapes and Blinds
  • Ceilings, Walls and Hard Floors
  • Deodorization

We also offer Reconstruction services. Give us a call today to get an estimate or learn more about what we do!