Recent Posts

Choose SERVPRO After Storm Damage

3/11/2021 (Permalink)

Unexpected emergencies like severe weather call for immediate action. SERVPRO of New Center / Highland Park knows immediate reaction to the disaster is important to helping you get your life back to normal.

Utilizing our 1-4-8 Service Response Guidelines, SERVPRO of New Center / Highland Park strive to:

  • Contact you within 1 hour from notice of loss arrange for your service.
  • Be on-site to begin mitigation services within 4 hours of notification.
  • Provide verbal briefing of scope to you within 8 business hours of on-site arrival.

SERVPRO of New Center / Highland Park can also perform pack-out services, which is removing salvageable personal property from the affected area for off-site cleaning and storage.

Since we are locally owned and operated, we can respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost. we are available 24 hours a day, 7 days a week.

When storms hit Metro Detroit we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,800 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Learn About Mold Damage

3/10/2021 (Permalink)

Mold damage is a condition that a lot of homeowners deal with on a regular basis. The main problem with mold is that it doesn't need that much for it to both grow and thrive in your household. Things such as darkness, warmth, humidity and a food source for drywall or wood can all help the mold spores to both thrive and expand throughout the home. In some cases, the mold is very visible like on a bathroom ceiling just above the shower stall. In other cases, you may not even know that you have it because it is in a crawlspace or attic.


If your home has a moisture problem or is prone to floods and leaks, you are living in an environment that is more vulnerable to mold damage problems. This is because you are attracting the mold to your home even if you are not aware of it. Moist environments with excess warmth and food sources for the mold to grow is attractive to the fungus and can help it to grow continually until it becomes out of control and needs professional remediation. In this case, only an expert mold remediation service company, like SERVPRO, will be able to assist you in getting rid of the mold problem.


Mold spores can be found in the air at times, especially in homes that have other factors such as moisture, dampness, and high humidity levels. The mold spores can thrive in this condition and continue to multiply until they become a huge problem for you.


Mold spores cannot grow unless the area in which they are present is moisture and humidity. In fact and to be precise, a humidity level of about 55 percent is needed for mold actually to develop and begin to multiply. Many homes that are in humid climates or deal with lots of rain can have more moisture problems present within their homes than others. Also, leaking plumbing pipes or floods can create humidity in the air. Taking care of plumbing leaks and roof leaks can help to prevent these problems.


Another thing to keep in mind is that mold likes humid and dark environments, which makes your basement, crawlspace and attic all primary locations for mold to grow and thrive over time. It is vital that you continually look around the home to check for mold and to contact SERVPRO at the first sign of a mold problem.

Locally Owned Company with National Resources

SERVPRO of New Center / Highland Park is locally owned and operated—so we live and work here too and are proud to be part of the Saginaw community. When you have a water or mold damage issue, we’re already nearby and ready to help.

We are also part of a national network of over 1,800 SERVPRO Franchises and special Disaster Recovery Teams strategically located throughout the country to respond to large scale disasters.

We are proud to serve our local communities. 

Maintain Your Basement!

3/8/2021 (Permalink)

As we enter into spring, we can expect a lot of snow melting and rain. With that being said, it is important to maintain your basement to avoid flooding, water damage and mold. To avoid costly repairs and to keep peace of mind, follow the tips below!

  • Gutters and downspouts: Clean out any leaves, sticks and debris from gutters and downspouts. Make sure to reattach gutters that have been pulled away from your house during the winter. Run a hose on the roof to check for proper drainage. By doing this, you can spot out if there are any leaks, preventing potential basement flooding and water damage.
  • Get caulky: Inspect caulking and replace if deteriorating. Make to scrape out all the eroding caulk and recaulk if needed. It is important that all access to the outdoors is properly sealed to avoid water and moisture entering your basement.
  • Check your sump pump: A sump pump automatically pumps water out of your basement when water find a way in. As excess moisture comes in during the spring, it is important to make sure that your sump pump is working correctly. You can test your sump pump by removing the lid and slowly pouring water into its well. As the well fills up the sump pump float should turn the pump on. Once it is on, it will complete its cycle and turn itself off automatically.
  • Schedule an appointment with us: One of our franchise professionals can inspect your basement along with your home. We will make sure that your dehumidifier and HVAC are maintained and working correctly to avoid mold growth.

We Can Treat Commercial Fire Damage

3/8/2021 (Permalink)

If you are experiencing New Center / Highland Park commercial fire damage, it is crucial to work with professionals who can help you restore your property. However, fire damage can take many different forms. Watch out for the following types of New Center / Highland Park commercial fire damage and call the experts as soon as possible to prevent the damage from getting worse.


One of the first and least dangerous types of fire damage is known as Class A fire damage. This kind of damage can occur on any property, and it is often the result of a solid catching fire and spreading throughout. The fire damage from Class A fires has quantifiable sources, and the solids may include rubber, plastic, paper or cloth. This damage may spread from a single source, and it is often easy for individuals to contain if they are quick and isolate the burning source with a fire extinguisher.


Class B fire damage is another variety, and it is one of the most dangerous types that could occur. Class B fire damage typically results from flammable liquids or from solids that have become liquefied. These are commonly caused by melted plastics and waxes as well as various types of oils, including petrol and grease. While they are often caused by materials similar to cooking oil, cooking oil fires do not often count as Class B fires. These fires often spread quickly and cause tremendous damage because of water displacement issues.


Class C fire damage involves flammable gasses and similar substances. These can include fires caused by gas leaks such as hydrogen or propane, or they may be due to deposits of natural gas. They can spread quickly through the property and result in a great deal of sudden surface damage. More often than not, this type of damage is explosive and can cause tremendous destruction in the property's structure. It is one of the most common examples of New Center / Highland Park commercial fire damage, and it may result in a long-term loss if not handled quickly.


Finally, Class D fire damage is a common variety of fire damage that occurs in industrial locations. It is typically caused by combustible metals. Some of the most common metals involved include sodium and potassium, and this type of fire is large and encompassing of the work area. This damage can result in a variety of harmful ambient effects, so if you experience this sort of damage, it is crucial to have it taken care of as soon as possible. If left unattended, unwanted chemicals may become airborne and result in a variety of problems around the work area.


If you are interested in working with a locally owned business you can count on, be sure to call SERVPRO of New Center / Highland Park. We can help you manage any and all New Center / Highland Park commercial fire damage as necessary. No job is too big or too complicated for us, and we have the resources and experience necessary to help you and your family. Call us today at (313) 379-6768 to learn more about what we can do for you.

We Can Handle Smoke and Soot Damage

2/25/2021 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Saginaw will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (313) 379-6768

Are You Prepared For Snowmelt?

2/25/2021 (Permalink)

Typically, you don’t think of floods in the middle of winter. But they do exist and happen more than you think. Snowmelt flooding happens when there is a quick change in temperature change. The temperature change can cause snow to melt and could potentially flood your basement. Basement flooding during the winter are mostly caused by melting snow entering the home because of faulty gutters, cracks in foundations and improper runoff.

Just as an example, ten inches of snow can melt into one inch of water and it is already on soil, unlike rain. Obviously, the heavier snowfall, the more snowmelt. A quick temperature change can cause a significant amount of water on the soil around your home. If the water cannot flow away from your home’s foundation, it can ultimately enter your home.

Snowmelt flooding can damage the floors, walls, furniture and personal items in your basement. It also introduces potential water damage and mold in your basement as well.

Snowmelt Safety Tips:

  • Shovel snow away from your home.
  • Keep snow and ice buildup off drainage areas.
  • Inspect basement walls for cracks
  • Check your roof for ice and snow buildup.
  • Inspect your gutters and downspouts.
  • Clear snow from your roof to prevent buildups.

If you experience damage in your basement from snowmelt, SERVPRO of New Center / Highland Park can make it “Like it never even happened.” Our services to help restore a basement after flooding include:

  • Water Removal and Dehumidification
  • Mold Mitigation and Remediation
  • Move Outs and Contents Restoration
  • Air Ducts and HVAC
  • Deodorization
  • Carpet and Hard Floors Cleaning

SERVPRO of New Center / Highland Park is here to help! For more information on snowmelt flooding damage, call 989-752-8644.

Water Damage Can Leave Odors

2/25/2021 (Permalink)

You can’t always see water damage, but you can always smell it. Most water damage odors are hard to ignore and alert you that there is damage in your home. Odors from water damage can be noticeable immediately or can occur sometime after the water is removed. Here are some common odors:

  • Muddy smell: If outdoor flooding has entered the home, you may notice an earthy smell associated with lakes.
  • Sewage smell: If water damage in your home is a result of a backed-up sewer, you will immediately notice the odor of raw sewage.
  • Musty odors: Musty odors occur after the fact. This is a sign that mold is growing in your home.

The sooner you notice the problem, the sooner we can help. A highly trained SERVPRO professional can access the degree of your damages.

Our Franchise Professionals will identify the source and type of water, which determines the proper course of action. Our drying equipment controls temperature and humidity, minimizing secondary damage.

To get rid of the odor in your home, our Franchise Professionals will find the source of the odor and determine the best methods to neutralize and eliminate the odor from your home.

If mold is growing in your home, our Franchise Professionals will work to control and remove mold contaminants.

Always remember to trust your nose. If it smells wrong, it probably is.

Call SERVPRO of New Center / Highland Park for more information at 313-379-6768.

Virtual CE Class Available in April

2/22/2021 (Permalink)

Join us on Wednesday, April 14th, 2021 as we will host a Continuing Education Class for insurance professionals and property managers virtually. The courses will be held using Zoom. Please note that even though the class is being held in a “virtual classroom,” specific state guidelines must still be met in order for you receive Continuing Education credit.  On the day of the class, we will need to confirm your identity, collect your Insurance License # / National Producer Number (NPN), and document your “time in” and “time out” of the classroom.  This REQUIRES that you have a Zoom account and are using a device that has a camera and a microphone.

This is a free class. Please RSVP to Meghan at mmiller@rdmhc.com.

We will offer the following class:

Restoring Contaminated Buildings

8:00 a.m. - 10:00 a.m.

Course #80963 - 2 Credit Hours

This course has been specifically designed to teach and explain the special procedures used by professionals in storm, large loss, and contaminated water events. Storm events may significantly impact the local area they strike, causing not only property damage but also chaos and confusion. While the cleanup and restoration following a storm event can be a long, tedious effort, mitigation efforts must begin quickly to prevent storm-damaged properties from escalating to contaminated properties. We will discuss how the response required in a storm event or large loss must meet the challenges and complexities of those situations while focusing on safety for everyone involved – the restorer, the workers, the property owner, and the adjuster. We will also discuss the differences in responding to a contaminated water event and the special procedures required.

ONLY 20 SPOTS AVAILABLE. REGISTER NOW!

100% ATTENDANCE IS REQUIRED TO RECEIVE FULL CREDIT!

SERVPRO® of New Center / Highland Park Has All Your Commercial Needs!

2/22/2021 (Permalink)

Ever wonder what SERVPRO® of New Center / Highland Park can do for your commercial business? No matter the disaster, we can make it “Like it never even happened.”

Fire, Smoke and Soot Cleanup and Restoration:

Pretesting helps SERVPRO of New Center / Highland Park determine what type of fire has taken place. Knowing the types of smoke and their behavior patterns are vital to proper restoration.

Water Removal and Dehumidification:

Our Franchise Professionals identify the source and type of water, which determines the proper course of action. Drying equipment controls temperature and humidity, minimizing secondary damage.

Air Duct and HVAC Cleaning:

Our Franchise Professionals can inspect your HVAC system and ductwork. Cleaning services can be provided to help restore peak energy efficiency, eliminate offensive odors and improve indoor air quality.

Carpet and Hard Floor Cleaning and Care:

SERVPRO of New Center / Highland Park Franchise Professionals use the latest IICRC** training as well as state-of-the-art equipment to remove entrapped soils from deep within your carpet’s pile and backings.

Crime Scene, Biohazard and Vandalism Cleanup:

Our Franchise Technicians are trained to safely and effectively clean biohazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations.

Stain Removal, Stain Resistance Applications:

Using IICRC standards for carpet as a guide, our Franchise Professionals will show you what cleaning option would be best for your carpet’s level of soiling and explain the benefits of soil protection.

Mold Mitigation and Remediation:

SERVPRO of New Center / Highland Park work to control and remediate mold contaminants while protecting your health and safety.

Odor Identification and Deodorization:

SERPVPRO of New Center / Highland Park Franchise Professionals will find the source of the odor and determine the best methods to neutralize and eliminate it.

Contents Claim Inventory Service:

Accurate inventory helps keep costs low and reduces job completion time. We can provide an itemized, area-by-area loss inventory.

Upholstery and Drapes: Wet or Dry-Cleaning Methods:

Fabrics are inspected and tested to determine the safest and most effective cleaning method.

When you need it done right and done fast, do not hesitate to call SERVPRO of New Center / Highland Park. Call Today 313-379-6768.

Water Damage? Call SERVPRO!

2/15/2021 (Permalink)

If you are grappling with the aftermath of residential water damage, you want the problems resolved as quickly as possible. Keep handy the name and number of a local cleanup and restoration company like SERVPRO. Our job is to provide state-of-the-art service to our customers that are in need of expert water damage restoration. And we do so with rates that won't break your budget. 


What You Can Expect From a Water Damage Restoration Service 

When you contact us to assess the character of your problem, we will respond by sending a team of friendly, knowledgeable service technicians and leaders to your home. We will make a full inspection and assessment of your property, making sure to note where all of the damage and future potential trouble spots lie. We find the source of the water intrusion, if not visible, for repair. We must identify the water to determine if it is contaminated (such as Black Water from a sewage backup or groundwater intrusion), to use a correct and safe extraction method. Once we have completed this initial diagnosis, we provide you with a full estimate of the cost involved.  We will even help you with the insurance claims process.

How We Deal With Water Damage 

Once water damage has taken its toll, engage the path to a solution as soon as possible. This means hiring a professional cleanup and restoration service to drain all of the unwanted water out of the building. We have truck-mounted pumps and portable extractors to quickly dispatch water. Our Applied Structural Drying Technicians (ASD) can dry out your home with the additional aid of air movers and dehumidifiers, both desiccant and refrigerant. Our trained WRT-Water Damage Restoration Technicians, adhere to the cleaning standards of the IICRC. We ensure, by testing with moisture meters, infrared cameras, and hygrometers, that the affected areas are dry. 

Contact Your Local Residential Water Damage Service

SERVPRO of New Center / Highland Park is here to be your one-stop water damage cleanup and restoration authority. For all fire, mold, and water issue, we are fully equipped and qualified to address and solve them quickly. We are locally owned and operated and can be contacted at any time of the day or night. (313) 379-6768