Recent Posts

Learn About Desiccants

7/28/2021 (Permalink)

Green SERVPRO desiccants. At SERVPRO, we use a variety of drying equipment to restore water damaged materials your Michigan property back to preloss conditions.

At SERVPRO of New Center / Highland Park we use a variety of drying equipment to restore water damaged materials your Michigan property back to preloss conditions. One piece of equipment that excels at large loss drying is the desiccant dehumidifier. 

A desiccant dehumidifier has a moisture absorbing wheel inside the unit. The wheel is made of silica gel – which is the desiccant (drying) element. Air enters the unit through an opening and travels through the silica gel impregnated wheel. When the air reaches the other side of the wheel it is dry and pushed out of the unit by a high static blower. 

The process is as follows: 

  • Dehumidifiers absorb moisture from the air into desiccant materials. 
  • The air to be dried, or processed, is ducted through the rotor in one air stream. 
  • The rotor brings the moist desiccant to the reactivation air stream to heat it up. 
  • Moisture is expelled from the desiccant material as water vapor. 
  • Moist, warm air is ducted outdoors. 
  • The separate air streams move in different directions, blowing any debris away from the processed air. 
  • Dried processed air is circulated back into the area. 

Desiccant dehumidifiers range in size and configuration dramatically. They can be as small as a suitcase or as large as two semi tractor-trailers. Large desiccants are often self-contained dehumidification systems, utilizing onboard generators and running on propane or diesel fuel. When large catastrophic events occur, such as hurricanes or floods, large desiccants can provide a way of dehumidification when little or no power is available. 

If you experience water damage in your home or business, a desiccant dehumidifier might be used, depending on the extent of water damage. Here at SERVPRO we specialize in water damage restoration, the cornerstone of our business. We have extensive water damage restoration training, and our process emphasizes regular monitoring and documentation of the drying process from beginning to end. 

Certified: SERVPRO Cleaned - A New Way of Cleaning

7/26/2021 (Permalink)

Certified: SERVPRO Cleaned sticker on window. Certified: SERVPRO® Cleaned means professionally trained SERVPRO franchisees perform requested cleaning, sanitizing and disinfection services.

Certified: SERVPRO® Cleaned means professionally trained SERVPRO franchisees perform requested cleaning, sanitizing and disinfection services to the properties identified below. Certified: SERVPRO® Cleaned program ranges from standard to enhanced services and are intended to limit the survival and spread of emerging viral pathogens. 

 Standard services focus on cleaning and disinfectant application to frequently contacted touchpoints such as doorknobs, light switches, countertops, keyboards, and desks. Enhanced services build upon standard services by adding cleaning and disinfectant application to less frequently contacted touchpoints such as the front, sides, and backs of desks, counters, tables, vanities, or equipment. We will work with you to identify specific surfaces for cleaning and disinfectant application. 

The cleaning will remove dirt and impurities, including germs, from surfaces and applying a liquid disinfectant will aid in killing germs on surfaces. Please keep in mind that porous surfaces, such as carpets, cannot be truly disinfected; but they can be sanitized, which reduces but does not necessarily eliminate all the contaminants on a treated surface. 

Certified: SERVPRO® Cleaned services exclude cleaning of ceilings or ceiling-mounted fixtures; inventory or retail merchandise; inside of cabinets, filing cabinets, desk drawers, refrigerators, ranges, microwaves, lockers or electronic items; food-related items, condiments, kitchen food boxes, kitchen food bags, kitchen food containers, beverages or anything that will be consumed by the public, unless agreement is made prior to beginning services. 

While no service can guarantee that all pathogens will be eliminated, our service is most effective on clean surfaces. CDC recognizes that cleaning of visibly dirty surfaces followed by disinfection is a best practice measure for prevention of COVID-19 and other viral respiratory illnesses. We will not replace your current cleaning crew or janitorial service, but rather supplement your current cleaning efforts. 

A SERVPRO® franchise professional will work with you to determine and obtain agreement on a specific scope of work and pricing prior to the start of services. We will follow the CDC’s Environmental Cleaning and Disinfection Recommendations found at We will also follow state or local health department recommendations and protocols, if applicable. If you believe the facility and/or situation requires a more specific protocol, you are encouraged to hire an industrial hygienist to write a protocol for us to follow. 

Currently there are no disinfectants that have been tested specifically for this particular emerging viral pathogen. The CDC is recommending an EPA-registered disinfectant with claims against similar type organisms to SARS-CoV-2. The disinfectants the workers will use meet the criteria. The EPA also publishes a list of disinfectants that have been approved for emergent pathogen claims. Product information can be found in Technical Data and Safety Data Sheets, available upon request. 

While we will follow recognized industry and CDC standards to clean and disinfect, due to the nature of certain surfaces, we cannot provide assurances that all pathogens will be eliminated, including coronaviruses. Of course, any area may be infected later if exposed to someone who is contagious with any pathogen. It is important that you continue to follow CDC’s recommendations found on their website. For example, it is important that you continue to perform routine environmental cleaning, including routinely cleaning with effective and approved cleaning agents. Use all cleaning products according to the directions on the label. In addition, provide disinfectant wipes so that commonly used surfaces can be cleaned before each use. 

For more information on our Certified: SERVPRO Cleaned, give us a call at 313-379-6768! 

Microwave Oven Safety

7/23/2021 (Permalink)

Woman's arm with an open microwave door. When not maintained properly, microwaves ovens can become extremely hazardous.

We have all thought about the left-over pizza in our refrigerators and cannot wait to get home to reheat it in a microwave oven. These appliances are great to reheat and enjoy leftovers and other snacks without the hassle of actually cooking them. But did you know that there are potential hazards to microwaves? 

When not maintained properly, microwaves ovens can become extremely hazardous. According to the National Fire Protection Association (NFPA), 1 in 6 of microwave ovens cause home fires every year. Once a fire is ignited in the microwave, it can quickly catch the whole appliance on fire. This can lead to the fire spreading to other areas of your kitchen and potentially your whole house. These fires can cause an annual average of 10 deaths, 150 injuries, and around $31 million in property damage. 

To prevent potential, follow these tips below: 

  • Purchase a microwave oven that is listed by a qualified testing laboratory. Make sure to complete and return the product registration card. This way the manufacturer can reach you if there is a recall on the product. 
  • Make sure children are supervised when using microwaves. 
  • Plug the microwave oven directly into the wall outlet – never use an extension cord. 
  • Make sure the microwave oven is at a safe height, within easy reach of all users. 
  • Open food slowly, away from the face. Hot steam or the food itself can cause burns. 
  • Food heats unevenly in microwave ovens. Stir and test before eating or giving to children. 
  • Never heat a baby bottle in the microwave. 
  • Clean regularly. 

If a fire happens to break out, follow these steps: 

  • Leave the door to the microwave closed. 
  • Turn the microwave off and unplug it from the wall. 
  • Call the fire department immediately. 

Home fires happen unexpectedly and are can sometimes be out of control. Remember if your home suffers from fire damage, SERVPRO will be ready to help and make it “Like it never even happened.” 

Biohazard Emergency Tips for Your Business

7/22/2021 (Permalink)

Biohazard sign on red garage door. Biohazard contaminants should be considered very dangerous as they can pose a serious health risk to you, your staff, and your customers.

Biohazard contaminants should be considered very dangerous as they can pose a serious health risk to you, your staff, and your customers. Sewer backups and flood water are two common biohazard scenarios that can affect businesses. SERVPRO of New Center / Highland Park has the training, protective gear, and specialized equipment necessary to safely clean and restore this type of contamination to get your business back up and running! 

After any biohazard or sewage contamination in your business, your primary focus should be safety: 

  • Is it safe to stay in your business? 
  • Exposure to biological and chemical contaminants can pose serious health consequences. 
  • Flood water can contain sewage, pesticides, and other contaminants. 
  • Only do activities that are safe for you to perform. 

What to Do After a Contamination 

  • Stay out of affected areas. 
  • Call emergency service personnel if the situation is life-threatening. 
  • Treat all bodily fluids as if they are contaminated. 
  • Turn off the HVAC system if there is sewage damage. 

What Not to Do After a Contamination 

  • Do not leave wet fabrics in place. Hang furs and leather goods. 
  • Do not leave books, magazines, or other colored items on wet carpet or floors. 
  • Do not use your vacuum or other appliances to remove water. 
  • Do not use television or other appliances. 
  • Do not turn on ceiling fixtures if ceiling is wet and keep out of rooms where ceilings are sagging. 

We Are Here to Help 24/7 

Biohazards like flood water or sewer backups should be considered an emergency and dealt with as quickly as possible. SERVPRO of New Center / Highland Park has water damage restoration specialists and has specific training and expertise to safely remediate biohazard contaminants. 

Faster To Any Size Disaster

7/21/2021 (Permalink)

SERVPRO Disaster Recovery Team Semi Truck. Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood.

Faster To Any Size Disaster 

Storms and inclement weather can be devastating to any business. Wind damage, heavy rain, and flooding can occur suddenly and cause substantial damage in a matter of minutes. There is never a convenient time for flooding or storm damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. SERVPRO of New Center / Highland Park provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day, or night. 

Why Choose SERVPRO of New Center / Highland Park? 

  • We are Faster to Any Size Disaster: Floods and storms do not wait for normal business hours, and neither do we. You can depend on an immediate response from our highly trained technicians, who are available 24 hours, seven days a week. 
  • We're Highly Trained Storm Damage Specialists: As leaders in the storm and water damage industry, we have advanced training and expertise, not to mention a tremendous amount of hands-on experience. We use this training and experience to quickly dry your home and restore it back to pre-storm condition. 
  • Water Damage Restoration Technician 
  • Applied Structural Drying Technicians 
  • We Have the Resources to Handle Storms and Disasters: In addition to our own resources, we can access equipment and personnel from over 1,800 Franchises across the state and country. We can even call upon strategically located Disaster Recovery Teams for catastrophic storms and major events. 

Our Disaster Recovery Team 

Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable. 

With the ability to mobilize local command centers, along with the resources of more than 1,800 Franchises nationwide, no disaster is too big. Recent mobilizations of the Catastrophic Storm Response Teams include: 

  • 2020 Midland Floods 
  • 2019 Hurricane Dorian 
  • 2018 Hurricane Florence 
  • 2018 Hurricane Michael 
  • 2017 California wildfires 
  • 2017 Hurricane Irma 
  • 2017 Hurricane Harvey 
  • 2016 Hurricane Matthew 
  • 2015 Carolina floods 
  • 2014 Polar Vortex 
  • 2012 Sandy 
  • 2010 Nashville floods 
  • 2008 Ike 
  • 2007 Chicago floods 
  • 2007 Ohio floods 
  • 2007 California wildfires 
  • 2005 Katrina/Wilma/Rita 

Should a storm or major event strike, we will make it “Like it never even happened.” Call 313-379-6768, we are always here to help! 

Ways To Protect Your Home Against Flood Damage

7/20/2021 (Permalink)

Flooded basement. Dealing with flood water can be a time-consuming mess.

Living in Michigan means knowing that flood water can easily rise, turning your home into a flooded building that needs extensive repairs by a water remediation and restoration partner. Although flooding from a burst pipe or flash flood can come on quickly, if your home is better prepared, the damage may be minimized. Below are five ways to be ready for unexpected water. 

Install a Sump Pump 

Sump pumps are installed in a pit in the lowest part of the home, such as the basement or crawlspace, and are designed to prevent water from entering the home. They automatically work to pump water out when it rises to a certain level. 

Raise Electric Components 

Along with water damage, flooding also creates potential fire hazard situations. It is recommended that wiring, outlets, sockets, and other electrical components be at least 12 inches above the structure’s projected flood elevation. A licensed electrician can raise them to meet those requirements. 

Waterproof Basements 

An easy way to keep basements dry is to regularly maintain outside the home. Along with keep gutters and drains free of debris, verifying the property slopes, and properly diverts water can keep water flowing away from the home. 

Keep Supplies On-hand 

Flood water can come on fast and rapidly rise. If you know you have foundation issues or have not cleaned the gutters yet, keeping supplies, such as sandbags and tarps, on-hand can minimize the amount of water entering the home. 

Maintain a Checklist 

Even if you are prepared, sometimes Mother Nature does not care. When that happens, it is important that everyone in the home knows what to do and precautions are taken to minimize damage. The checklist should be easily accessible and include items such as disconnecting appliances and turning off the main power, gas line, and water supply. 

Dealing with flood water can be a time-consuming mess. While total prevention may not be possible, being prepared can minimize damage. If you happen to have flood damage, we are available 24/7 so that when a disaster strikes, we have your back. 

Bonfire Safety

7/19/2021 (Permalink)

Burning logs. Any open flame is a potential risk for a disaster.

Cozy, cool nights spent by the fire with friends and family while roasting marshmallows and enjoying each other’s presence is a recipe for a good night. All while maintaining 6 ft a part of course! 

Surrounding a campfire with loved ones creates special memories that you can cherish forever. Let us continue to create these memories by practicing bonfire safety! 

Starting the Fire: 

  • Make sure your fire pit is enclosed and there is enough room for a seating area 
  • Make sure that your bonfire is 10 ft away from your home or any structures 
  • Do not use gasoline or lighter fluid to start or relight the bonfire 

Bonfire Safety: 

  • Keep a bucket of water or hose handy in case of emergencies 
  • Do not leave bonfire unattended 
  • Keep children and pets away from the bonfire 
  • Do not throw fireworks into the bonfire 
  • Do not burn aerosols or anything that may produce toxic fumes or explode 

Putting Out the Fire: 

  • Use a shovel to spread out the ashes to let them cool down. Slowly pour water over the ashes and check to be sure that the fire is completely out 

Any open flame is a potential risk for a disaster. So next time you are planning a bonfire, use these tips to ensure everyone’s safety. As always, we are ready for whatever happens. If your bonfire gets out of hand and causes fire damage, you know we will be there to help! 

We Specialize in Cleanup and Restoration!

7/15/2021 (Permalink)

Flooded basement. If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are several reasons why your basement could flood, including:  

  • A blocked or failed sewer lateral pipe 
  • Heavy rain causes surface water to pool around your home 
  • Storm sewer backup 
  • Sanitary sewer backup 
  • Foundation drainage failure 
  • Water supply-line break or hot-water tank failure 
  • And many more 

Have Questions about Basement Flooding? Call us today at 313-379-6768! 

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get. 

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of New Center / Highland Park and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals. 

We are Flooded Basement Specialists: 

  • We are available 24 hours a day, 7 days per week 
  • We’re a preferred vendor to many national insurance companies 
  • We bill the insurance directly – one less thing for you to worry about 
  • Our technicians are highly trained in water restoration techniques 
  • We use s500 IICRC restoration standards 
  • Advanced inspection and extraction equipment 

Basement flooded? Call us today at 313-379-6768! We are ready to help!  

Keep Up with Your Business Carpet Cleaning

7/13/2021 (Permalink)

Carpet being cleaned. Cleaning your carpets at least twice a year can help preserve the life of your carpets and keep your building looking clean and smelling fresh.

Being a local independently owned franchise, we understand the challenges of owning a small business. Keeping a commercial space clean can be a big challenge but it needs to be done. First impressions are very important, and you don't want to turn customers off because your store has filthy carpets. Nobody wants to eat in a restaurant that has dirty carpets or upholstery 

We can take care of those things for you. Cleaning your carpets at least twice a year can help preserve the life of your carpets and keep your building looking clean and smelling fresh. We clean several businesses through-out the New Center and High Park area already. Churches, nursing homes, senior living communities and apartment complexes use us regularly to keep the carpets in their property looking nice, you should too! Call us today at 313-379-6768! 

Protecting Your Garden During Rainstorms

7/12/2021 (Permalink)

Hand pulling a plant from the ground. Although our gardens love a nice rain shower, too much rain can be harmful to all the plants.

Although our gardens love a nice rain shower, too much rain can be harmful to all the plants. After all the hard work you have done to manage your garden, do not let heavy rainstorms ruin it! 

Follow these tips to protect your garden during heavy storms: 


  • Remove damaged limbs and shoots – Removing dead limbs and shoots from your plants will help make them more streamlined and will reduce snapping and tangling. 
  • Add compost and mulch – Adding a couple of inches of compost to the top 8 to 12 inches of soil will help with drainage. 
  • Support taller plants – Push a wooden or metal support into the ground and tie taller plants to it. This will help keep them stable against rain and strong winds. 
  • Drainage – Make sure there is a proper runoff that tilts away from your garden and make sure it is not blocked. Water collecting in your garden can be damaging to your plants, possibly drowning them. 


  • Cover you most delicate plants – Use a waterproof tarp to cover your most fragile plants during heavy rainstorms. Make sure that the covering is not blocking water from draining because it can cause other plants to drown. 


  • Check your vegetable roots – Once the rainstorm has stopped, make sure there are no exposed roots following soil erosion. If there are exposed roots, covered them with soil or compost before they dry out. 
  • Check your pots and planters – Pots and planters can easily become flooded if the drainage is blocked. Check them before, during and after rainstorms. You can always cover pots and planters if necessary. 
  • Pull weeds up by hand – The moist soil after rain means you are much more likely to retrieve the whole root without it snapping or breaking. 

Need more tips? Go to The Plant Guide for more information on maintaining your garden during severe weather.